Director, Engagement Services

About the Role
As the Director, you will develop and implement strategies to enhance customer satisfaction, loyalty, and retention. You will collaborate to execute programs that drive business growth and customer advocacy. You will help others to develop and hone their skills to achieve our business goals.

Responsibilities

Leading client teams to deliver large, complex communication projects

Planning the development of effective multi‑media communication and change management campaigns that inspire action

Staying current with communication trends and demonstrating fluency with delivery channels

Consulting with select clients at the senior HR level

Creating and nurturing client relationships and becoming a trusted partner. Influential advisor on communication and employee experience issues

Anticipating client needs through the study of industry trends and the business environment. Addressing them with the savvy application of human insight, creative strategy and friendly technology

Helping to build cohesive, high‑impact teams, leveraging colleague skills and talents

Extending and expanding work with existing or new clients

Identifying and pursuing business development opportunities. Creating proposals and advancing sales initiatives

Requirements

Have exceptional verbal and written communication skills, demonstrating creativity as well as HR/benefits expertise

10+ years of relevant work experience. Possess a higher level of education in a related discipline

Ability to write compelling communication material for a variety of audiences. Excellent organizational and project management skills

Have impressive internal and external communication skills, with the ability to listen comprehensively and deliver clear instructions

Able to assimilate source materials and input from subject matter experts

Possess software fluency, including the Microsoft 365 and Adobe Acrobat. Demonstrated presentation, business development, and selling skills

Be able to travel (up to 15%)

Equal Opportunity Policy Statement
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Authorization to Work
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

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