Customer Service Department Manager

Overview

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Ready for a leadership role with variety, visibility, and real impact? Our Floating Customer Service Department Manager supports the front end across North Holland, South Holland, and South Haven, spending time in each location based on what the business needs most (driven by seasonal need). You\'ll build strong teams through recognition, coaching, and development, while keeping operations running smoothly and the customer experience consistently great.
Great benefits that start on day 1, which include: Medical, Dental, Vision, team member discounts, weekly pay, and more!
Responsibilities

The Department Manager is responsible for overall team member engagement within their span of care. The leader will drive recognition, feedback and coaching, performance management, training and development, and succession planning. The Department Manager will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The Department Manager will work to identify and implement process improvements and serve as a steward of the Meijer culture.
What You\'ll be Doing:
Engages with team members in the span of care to ensure they receive onboarding, training and development, and coaching to be successful.
Identifies talent and engages in career discussions to support store staffing and a diversified talent pipeline for both team members and leadership roles.
Engages in candid discussions with team members to uphold Meijer standards and support growth within the organization.
Oversees area operations and financial results by executing corporate plans to ensure services and products are effectively managed to maximize sales and productivity, ultimately owning budget line items in the P&L.
Drives safety and compliance, oversees overall condition management, and follows all store procedures.
Ensures Team Leaders and Leads provide guidance and assign daily work and any training needs.
This job profile is not meant to be all inclusive; other duties may be assigned or required.
Qualifications

What You Bring with You (Qualifications):
Bachelor\'s degree or equivalent experience.
Minimum 4+ years of retail/grocery or customer service experience.
Progressive leadership experience preferred.
A passion to provide industry leading service.
Demonstrated ability to communicate with team members with clear and precise direction.
Demonstrated ability to analyze financial and statistical information and use it to make informed decisions.
Demonstrated ability to lead an organization that practices working safely at all times.
Demonstrates proactive/creative thinking and applies it to the business.
A thorough understanding of seasonal and diverse merchandising to meet customer/community needs and gain sales and market share.
A strong business acumen.
An innovative attitude to help Meijer set the industry standard.
A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

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