Export Documentation Internship

Export Documentation Internship

MSC USA - Charleston
Job Summary/ Key Responsibilities:
Job Summary
Provides general follow up and dedicated customer service on the export documentation belonging to the assigned accounts according to customer's requirements and MSC's policies. Facilitates the approach between clients and MSC USA, acting as a first point of contact for any inquiry related to Export Documentation.
Key Duties & Responsibilities
Communicates clearly with team members regarding workload, customer particulars, and problems.
Liaises between data entry teams and customers to ensure missing information is received and customer's requirements are understood via Standard Operating Procedures.
Provides shipment details and bills of lading to customers when requested.
Communicates with overseas agencies to ensure corrections can be applied and cargo is available for release.
Updates bills of lading according to customer's requests with little to no errors generated.
Presence required on-site 5 days per week
Performs other duties as required.
Qualifications
Requirements
Bachelor's degree preferred or equivalent experience
English: advanced
Strong attention to details
Organized, efficient, and able to manage time effectively
Strong customer service mindset, focused, and responsive
Ability to work under tight deadlines
Great team player
Knowledge of MS Excel with the ability to learn new software
Preferred skills, experience, education
Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.
Physical Demands
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at a time
Must be able to commute to the designated office location
Presence required on-site 5 days per week
Work Authorization
Authorization to work in the U.S
This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world's leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC's shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually.