Social Media & Content Manager

About MOSSMOSS is a designer consignment boutique offering carefully curated secondhand luxury and contemporary fashion. We believe sustainable style should feel elevated, not sacrificed — and our social media presence should reflect that.Role OverviewThis role requires an obsession with fashion, luxury designers, and styling.The Social Media Manager is part-time role that owns MOSS's digital brand voice across Instagram and web-adjacent channels. This is an in-store, hands-on role — you'll be on the floor photographing new arrivals, engaging with customers, and capturing the energy of the boutique in real time. You're equal parts content creator, community builder, and sales driver.We are looking for someone creative, proactive, personable, and comfortable being both behind and occasionally in front of the camera.Schedule & Location RequirementsIn-store presence: Austin location 3–5 days per week (15–20 hours)San Antonio: One trip per month (or as needed) to support SA staff with content capture and strategyThis is not a remote-only role — physical presence in the Austin store is essential to the jobReliable transportation and the ability to travel independently between Austin and San Antonio as needed are requiredWeekly Content Commitment7 posts per week, scheduled with captions, broken down as follows:4–5 In-Store / Product PostsNew arrivals, styled flat lays, fitting room content, and "just dropped" featuresMix of Reels, static images, and carousels depending on the piece and storyNew inventory photographed for Stories daily — this is a non-negotiable part of the in-store routine2–3 Brand & Cultural PostsEducational content on sustainable fashion, resale impact, or circular styleCultural moment tie-ins: Paris Fashion Week, NYFW, Met Gala, trend forecasting, fashion history, etc.Style inspiration, moodboards, or editorial content aligned with Moss's aestheticWeekly "Consign With Us" PostOne post per week dedicated to consignor recruitmentShowcase the consignment experience, accepted brands, process, and benefitsCaptions should speak directly to potential consignors and drive DM inquiries or link clicksCore ResponsibilitiesContent Creation & PublishingBuild and manage a monthly content calendar with the weekly breakdown aboveShoot, edit, and publish all content — Reels, Stories, carousels, and static postsPhotograph new inventory for Stories daily while in the Austin storeMaintain Moss's elevated, editorial brand aesthetic across all contentCreative CollaborationPartner with Moss's in-house photographer and Creative Director on editorial shoots and campaign contentCoordinate on video capture, shot lists, and visual direction for higher-production contentAct as the bridge between creative vision and day-to-day social executionCommunity Management (In-Store & Online)Monitor and respond to all comments and DMs while in store — same-day response is the standardEngage with followers, answer product questions, and drive DM-to-sale conversionsMaintain Moss's brand voice in every interaction: warm, knowledgeable, and confidentSales & Inventory IntegrationCoordinate with store managers to feature new drops and high-value pieces quicklyTag products and link to the web store to support online salesTrack which content drives inquiries, saves, and web trafficAnalytics & ReportingDeliver a simple weekly social snapshot to ownership (reach, engagement, DMs, top posts)Make recommendations — not just observations — based on what's workingQualificationsThe ideal candidate thrives in a fast-paced retail environment and can balance creativity with consistency and execution.2+ years of social media management experience in fashion, retail, or lifestyleStrong eye for styling, composition, and brand-consistent photographyComfortable shooting and editing Reels (CapCut, InShot, or similar)Familiar with Instagram's algorithm, shopping features, and scheduling tools (Later, Planoly, etc.)Able to work independently, stay on top of a weekly content cadence, and self-manage without remindersGenuine obsession with fashion, luxury brands, and contemporary style — this is not a nice-to-haveBonus: experience in consignment, resale, or fashion retailPhysical and Technical RequirementsAbility to work on-site in a fast-paced retail environmentAbility to stand, move throughout the store, and handle clothing racks and inventory as neededComfortable using iPhone content tools, social media platforms, and scheduling/editing appsAbility to occasionally lift and move boxes or merchandise up to 25 lbsCompensation$25 per hour. Part-time hourly structure.Perks & BenefitsEmployee clothing discount on in-store inventoryConsignment credits to put toward designer piecesFirst access to new arrivals before they hit the floorPerformance-based bonuses tied to social growth and consignment inquiry goals401-kMOSS is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and welcome individuals of all backgrounds, identities, and experiences.