eCommerce Specialist-Internet Help Desk, DC (Tampa, FL) Bench - FT
Job ID
1350103BR
Location
Tampa, Florida, United States
Business
Walt Disney World Resort
Date posted
May 16, 2026
Job Summary:
We are looking for an eCommerce Specialist-Internet Help Desk. In this role, you will assist Guests with their digital experience through the website and in the My Disney Experience application. This is an hourly position in an inbound contact center located at Disney Central in Tampa, Florida. The eCommerce Specialist will attend a paid training class and participate in performance assessments. Operating hours: Sunday through Saturday, 06:00 a.m. – 12:15 a.m.
Responsibilities:
Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World
Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests
Maintain discretion and Guest confidentiality
Help Guests with handling their accounts
Navigate between multiple computer applications including phone, chat, and email
Provide Guest Service when problems arise and help find solutions
Meet required departmental metric expectations and efficiency goals
Assist Guests by providing comprehensive information about the resorts and dining using software applications during this process
Complete all required Company training and compliance courses
Flexible with work schedule, including overtime, weekends and holidays
Basic Qualifications:
Handle conflict resolution and decision‑making through a balance of integrity and partner resourcing
Computer proficiency within a Microsoft Windows environment
Written, verbal and interpersonal communications skills
Knowledge of Disney products
Sales and Service Experience in a customer service or contact center environment
Preferred Qualifications:
Strong sales and closing skills and the ability to overcome objections
Bilingual
Required Education:
High school diploma or equivalent
Additional Information:
The Walt Disney Company and its affiliated companies are Equal Employment Opportunity employers. If you have a disability and believe you need reasonable accommodation to apply, please email Candidate.Accommodations@Disney.com.
The starting pay rate for this role in Florida is $20.10 per hour.
Benefits may be provided as part of the compensation package.
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The Walt Disney Company is hiring: eCommerce Specialist-Internet Help Desk, DC (
The Walt Disney Company · Tampa, FL, USA ·
- Pay:
- $20.10 per hour
- Job type:
- Full Time
About The Walt Disney Company
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.