Fashion Sales Advisor: Customer Experience & Styling

As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell our products and providing customers with support and guidance. You will use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life
Working at H & M means no two days are ever the same, but a typical day will include the following responsibilities:

Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service

Willingness to engage and have conversations with customers to provide excellent service

Guide customers through our fashion trends, stories and products in all areas of the store

Ability to effectively promote and sell our products to customers

Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives

Represent yourself and the H & M brand positively during all customer interactions

Support with commercial or operational actions to reach sales targets with store management team

Fashion & Trend Awareness

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers

Use your product and fashion knowledge to share relevant information to customers

Team & Development

Retain and share your service, fashion and store operations knowledge and skills with colleagues

Follow all procedures, routines and legal requirements in all areas of the store

Give and receive feedback with your colleagues to learn, develop and support each other

Participate in relevant available onboarding, introduction processes, training and courses relevant for your role and future development

Retail Operations / Visual & Commercial Execution

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care

Operate fitting room and checkout areas according to best practice and processes

Contribute to a clean and tidy sales floor and back of house (including stockrooms)

Support with garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines

Ensure good stock levels with replenishment routines on sales floor

Upkeep and follow best practice for any in‑store OMNI Services and in‑store tech services/tools, e.g., Instore Care App, Click & Collect, Smart Store

Support with opening and closing of the store

Follow all H&S guidelines and legal requirements applicable to role and responsibilities

Who You Are

Passionate about fashion and everything we create in‑store

Motivated by giving customers a great experience

Communicative, creative, curious, motivated, flexible, decisive and action‑oriented

Enjoy working in a collaborative and dynamic environment

Have sales experience working in a dynamic and collaborative environment that you can apply to your role

Experience working with customer service in fashion, retail or other service‑related industries

Why You’ll Love Working at H & M

We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation and disability

Inclusive company encouraging authenticity at work

Access to a large global talent community for career growth and aspirations

Support for overall wellbeing with health insurance, wellness and family support programs, company‑matched retirement plan, paid leave programs, paid time off, and community day to serve your local community

Personal style expression with employee discount at H & M, Other Stories and COS

All employees receive a staff discount card usable on all H & M Group brands in stores and online, and participation in the H & M Incentive Program (HIP)

Job Status: Hourly, Non‑Exempt
EEOC Code: SLS
Compensation: Sales Associates Pay Rate $15.50 per hour
*This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

**H & M has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H & M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

Location
2825 South Glenstone Avenue, Springfield, United States

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