Sales Manager

Job Description
The team member in this position will conduct sales calls, solicit corporate accounts and detail short term group business from the inquiry phase through execution of the groups’ meeting or event. The individual will be responsible for achieving short term sales revenue goals through contract negotiation, upselling of menus and efficient event management. The individual will have the ability to represent the property at industry events, tradeshows and in board meetings. The individual will be responsible for annual revenues exceeding $2 million in food, beverage, and rooms revenue.

ESSENTIAL JOB FUNCTIONS/DUTIES:

Engage in a sales-focused atmosphere that promotes growth

Maintain knowledge of competitors; understand and develop SWOT analysis regularly

Effectively communicate with internal and external stakeholders

Full working knowledge of Salesforce and Delphi-like systems, including familiarity with blocking guestrooms, meeting space, and BEO execution

Respond to qualified leads in tech portals and third party agency sites such as CVENT

Prepares, plans and conducts property site visits weekly

Negotiate hotel contracts with experienced meeting, event, and travel professionals

Understand and analyze rooms to space ratio for maximum revenue

Work closely with audio visual and other off site vendors

Prepare banquet event orders and work closely with the Food & Beverage department

Coordinate and manage all details of banquet functions; attend and participate in BEO meetings, resume meetings and in-housing meetings

Monitor group room blocks, and provide pick up reports as required

Create Resumes and present detailed information at resume meetings

Ability to work effectively under time constraints and deadlines

Adaptable communication style

Other duties as assigned

Managing Profitability:

Solicit and maintain a continuous funnel of transient and short term business

Develop a sales plan and work through implementation

Identify opportunities to grow revenue in both transient, group and social business

Understand and maintain relevant standard operating procedures for business efficiency

Ensuring Exceptional Customer Service:

Create an atmosphere that meets or exceeds guest expectations

Set a positive example for both team members and guests

Engage with guests to obtain feedback on quality and service standards

Respond to and manage situations requiring service recovery

Strive to improve service performance

Qualifications
Bachelor's degree preferred

Three (3) years of experience in a similar position preferred.

Must be at least 21 years of age.

Must be proficient in the use of Microsoft Office applications including Teams, Outlook, Word, and Excel

Knowledge of LMS, Delphi, and Salesforce

Proven history of sales and service that clearly showcases an understanding of guest service and revenue growth

Deep understanding of managing all aspects of meetings and banquet functions

Must have exceptional communication, interpersonal and customer service skills

Must be able to obtain/maintain any necessary licenses and/or certifications

Must be willing to travel via all transportation methods

Ability to conduct outside sales calls

Hotel background strongly encouraged

Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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