Strategic Accounts Executive

MSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services with more than 2 million products and over 80 years of experience.

Requisition ID:

20665
Employment Type:

Full Time
Job Category:

Sales
Work Location:

Worcester, MA and surrounding areas.

Position Summary
Strategic Accounts Executive responsible for driving sales growth, managing and retaining key account locations with portfolios exceeding $250K in potential revenue, and ensuring profitable growth through customer analysis, strategic account planning, and value realization.

Duties And Responsibilities

Sell, manage and retain portfolios over $250K in potential revenue to achieve profitable growth and retention.

Develop and execute strategic account plans that anticipate customer needs, align with business objectives, and drive account penetration.

Proactively identify churn indicators and implement interventions to safeguard retention and customer satisfaction.

Negotiate and renew agreements with underperforming or at‑risk accounts to optimize value realization and profitability.

Deliver measurable cost savings initiatives and demonstrate profitability through regular customer assessments and solution optimization.

Conduct Continuous Improvement Reviews (CIRs) with senior stakeholders to showcase value delivered and identify new opportunities.

Build and maintain trusted relationships with leaders in Operations, Supply Chain, Procurement, and Engineering.

Ensure seamless onboarding of new customers, coordinating with internal teams to deliver commitments and adoption.

Engage with site‑level contacts to strengthen solution adoption and ensure consistent execution of account strategies.

Maintain disciplined use of CRM tools and reporting standards to ensure accuracy in forecasting and account visibility.

Act as a strategic advisor by leveraging market insights, benchmarking, and industry trends to educate customers and strengthen partnerships.

Analyze customer data and trends to recommend process improvements that reduce costs and increase efficiency.

Present financial and operational insights to customer executives, linking MSC's solutions to measurable business outcomes.

Qualifications

Bachelor's degree in business or equivalent experience required.

Minimum 5 years of sales and marketing success, including at least 2 years in industrial, manufacturing, or distribution sales.

Proven track record of selling profitable solutions and consistently meeting or exceeding sales plans.

Excellence in sales, negotiation, relationship building, and closing, with ability to influence at multiple organizational levels.

Ability to read, interpret, and apply insights from customer financial statements to support solution recommendations.

Strong project management skills and history of accountability and results.

Proficiency in Microsoft Word, Excel, PowerPoint, and Salesforce.com.

Ability to gather, analyze, and synthesize data from multiple systems to recommend solutions.

Excellent written and verbal communication skills, including development and delivery of impactful presentations.

Strong interpersonal skills with proven cross‑functional collaboration success.

High attention to detail, follow‑through, and adaptability to changing business needs.

Strong analytical and problem‑solving skills with sound, timely decision making.

Self‑motivated, able to perform effectively in independent and team environments.

Bonus Points

Industrial or manufacturing segment experience preferred.

Other Requirements

Valid driver's license may be required.

Capable of driving up to several hours per day within the assigned territory.

Ability to lift up to 50 lbs and perform physical tasks such as walking, bending, and standing for long periods.

Willingness to comply with customer safety and PPE protocols.

Position may require access to ITAR and/or CUI information.

Compensation
Starting at $56,546–$88,858 plus commission opportunities.

Eligibility
Applicants must be currently authorized to work in the United States. No visa sponsorship.

Equal Employment Opportunity Statement
MSC is committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, or any category protected by applicable law.

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