Customer Experience Specialist – Wellness Brand + Benefits

Company Profile
"Enhancing the Lives of Those We Touch by Helping People Reach Their Goals"

Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company.

We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 4,000 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Call Center.

Overview
Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and be able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers.

Responsibilities

Assembles and displays product specials and graphics in a pleasing professional presentation

Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary

Answers customer inquiries and questions with knowledgeable and professional assistance

Provides suggested sales by recommending additional products or tools (i.e., books, tapes, specials, etc.)

Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc.

Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc.

Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product

Assists Coordinator with Cash Reconciliation, and balancing the tills each day

Follows proper opening and closing physical security routines

Performs other duties as assigned or needed

Qualifications

Thorough knowledge of company policies, procedures, and the company marketing plan

10 key by touch

40 wpm typing

Detailed work and organizational skills

Ability to analyze problems and create solutions

Ability to work independently and professionally and follow through on projects

Ability to prioritize and organize

Ability to maintain confidentiality of sensitive areas

Written and verbal communication skills

Ability to work under stress

Standing for duration of shift

Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc.

Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc.

Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner

Visually read reports, computer screen, bottles, products, batch numbers, etc.

Computerized accounts receivable experience

Good math skills (add, subtract, multiply, and divide)

Strong customer relation skills for conflict situations

Ability to lift a minimum of 40 lbs

Pulling, stretching, bending, and lifting for duration of shift

Ability to perform the essential duties and responsibilities with efficiency and accuracy

Ability to climb stairs

Word processing, graphics and spreadsheet skills

Work overtime as needed

Benefits
Great culture —you'll become a part of a fast‑paced team dedicated to a feel‑good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values‑driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open‑door policy, and all team members are on a first name basis—it feels more like a family than a multi‑national corporation.

Excellent compensation —in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full‑time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.

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