SaaS Platform Administrator: Azure AD & Cross-Team Ops

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond.

We operate at the cutting edge of embodied AI, applying our expertise across the full robotics stack to solve some of society's most important problems. You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better.

JOB SUMMARY
As Apptronik continues to scale its humanoid robotics platform, we are seeking a skilled and proactive SaaS Administrator to own and operate the growing portfolio of cloud-based tools that power our business. Reporting into IT / Business Operations, this individual will serve as the primary administrator for our core SaaS platforms — ensuring secure access, smooth integrations, and reliable day-to-day operations across the organization. This is a high-impact, cross-functional role with broad visibility into Finance, Sales, HR, and Engineering.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administer Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center, including user lifecycle management, conditional access policies, MFA enforcement, license assignments, and directory synchronization

Manage Google Workspace administration: users, groups, organizational units, Drive sharing policies, and security settings; support employee onboarding and offboarding workflows

Maintain Salesforce user accounts, roles, profiles, and permission sets; support configuration changes, data integrity efforts, and basic workflow/automation needs in coordination with business stakeholders

Administer Microsoft Dynamics 365 Business Central, managing user access, integrations, and system configurations in close partnership with the Finance and Operations teams

Own administration of additional SaaS tools across the portfolio (e.g., Slack, Okta, Zoom, Atlassian Suite, DocuSign, or similar), including provisioning, license optimization, and day-to-day support

Enforce least-privilege access principles, conduct periodic access reviews, and support audit and compliance activities (e.g., SOC 2) across all administered platforms

Identify and implement automation and integration opportunities using tools such as Power Automate, Zapier, or native API connectors to reduce manual work and improve cross-platform data flows

Maintain accurate and up-to-date documentation for all administered systems; provide end-user training and handle escalations from the helpdesk

Track SaaS contracts, license utilization, and renewal timelines; make data-driven recommendations to optimize spend and right-size licensing across the portfolio

Foster a positive culture and advocate for continuously improving the employee technology experience

SKILLS AND REQUIREMENTS

3–4 years of hands-on SaaS administration experience in a corporate IT or business operations environment

Proficiency with Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center, including conditional access, identity governance, and license management

Strong working knowledge of Google Workspace administration

Experience administering Salesforce; Salesforce Administrator certification is a plus

Familiarity with Microsoft Dynamics 365 Business Central or a comparable ERP/financial system

Understanding of SSO, SCIM provisioning, MFA, and identity lifecycle management; Okta experience a plus

Ability to troubleshoot cross-platform issues and communicate technical concepts clearly to non-technical stakeholders

Experience with ticketing and ITSM systems (e.g., Jira, ServiceNow, or Zendesk)

Strong organizational skills with the ability to manage multiple priorities in a fast-paced, high-growth environment

Excellent written and verbal communication skills

Collaborative, team-oriented working style with a strong attention to detail

Initiative and self-motivation — ability to work with limited supervision and drive projects to completion

NICE TO HAVE

Microsoft certifications (MS-900, MS-102, SC-300) or equivalent

Experience with Power Automate, Power BI, or the broader Microsoft Power Platform

Familiarity with MDM solutions such as Intune or Jamf

Experience supporting a hardware, manufacturing, or robotics company

Exposure to SOC 2 or ISO 27001 audit processes

EDUCATION and/or EXPERIENCE

3–4 years of relevant SaaS administration or IT operations experience required

Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred; equivalent experience accepted

Relevant vendor certifications (Microsoft, Google, Salesforce) are a plus

PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift 15 pounds at times

Vision to read printed materials and a computer screenli>

Hearing and speech to communicate

This is a direct hire. Please, no outside Agency solicitations.

Apptronik provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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