Account Manager

Schedule:

Monday–Friday | Full-Time | On-Site Only

Position Overview
The

Business

Account Manager

serves as the single point of contact for assigned clients, ensuring exceptional service delivery, client satisfaction, and account growth. This role focuses on maintaining and expanding client relationships by identifying new opportunities, driving program growth within schools, and achieving business development goals.

Key Responsibilities
Serve as the single point of contact for all assigned client needs and communications.
Build and maintain strong relationships with clients and internal staffing partners to ensure seamless staffing fulfillment and high client satisfaction.
Preserve and grow existing business by fostering strong client relationships.
Upsell and expand programs by identifying new job opportunities and partnerships within client schools.
Increase the number of candidates and positions placed within each assigned school district.
Monitor and analyze monthly business metrics to ensure performance and growth targets are met.
Collaborate with internal partners to deliver client-focused solutions and maintain high service quality.
Address client challenges promptly, using data and logic to develop effective solutions.

Required Qualifications and Skills
Bachelor’s Degree (preferred)
Recent Sales or Account Management experience
Proven ability to build and maintain strong client relationships
Exceptional communication skills – verbal, written, and presentation
Strong organization and planning abilities
Customer-focused mindset with a commitment to exceeding expectations
Ability to remain calm and effective under pressure
Detail-oriented with strong follow-through and accountability
Collaborative team player who works effectively with others

Preferred Qualifications
Experience managing accounts in a staffing, education, or service-oriented industry.
Demonstrated success in upselling or expanding existing accounts
Familiarity with data-driven performance metrics and business analytics
Strong conflict management and negotiation skills

Performance Metrics / Success Measures
Achievement of monthly business volume goals
Client retention rate and overall satisfaction
Growth in the number of active candidates and disciplines served
Consistent delivery of quality, timely communication with clients
Demonstrated proactivity in identifying new business opportunities
Positive contributions to team performance metrics and company goals

#J-18808-Ljbffr