Technical Writer Job at Form3 in New York

Technical Writer 100% Remote (UK)
The Role You will play a key part of the talented Documentation team, making a tangible impact on Form3's growth and scalability. Technical documentation directly influences how easily our SaaS can be implemented and configured within client organisations and partners.
With prior technical writing experience and some coding ability, you will support our current Technical Writer in creating and maintaining both new and existing documentation. You'll ensure our materials evolve alongside our services, remaining best-in-class and user-friendly. The ideal candidate will be excited to lead projects using new AI tools for knowledge management.
Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding.
Develop user-friendly technical documentation tailored to meet the needs of Form3's internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials.
Lead new efficient knowledge management projects using AI tools ensuring technical documentation evolves alongside Form3's Products and Services.
Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation. Stay informed about latest industry trends, regularly updating content and ensuring technical documentation evolves alongside Form3's Products and Services.
Manage and maintain Postman collections and Swagger/OpenAPI specifications, ensuring all endpoint definitions, request/response schemas remain synchronised with live docs.
Gather feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements. Work closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs and advocating for documentation best practices across the business.
We're Looking For Experienced in Product documentation and content publishing.
1+ years' experience writing technical documentation, specifically for API's, cloud-based software or SaaS systems.
Proficient with documentation tools, such as Markdown, Swagger and Postman, and capable of creating high-quality materials for technical and non-technical audiences.
Comfortable with AI prompting and cursor, with an appetite to work with AI knowledge management tools.
Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub.
Sound understanding of coding, APIs and Cloud-based architectures.
Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing.
Fluency in written and spoken English (Native level or equivalent).
Excellent people and communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment.
Experience of managing stakeholders and building relationships within remote, cross-functional teams.
The Team You'd be joining a small, highly collaborative team that prioritises knowledge sharing and takes real pride in delivering high-quality work.
Interview Process Stage 1: Screening Call with Talent Team
Stage 2: Interview with Hiring Manager
Stage 3: Take-Home Task
Stage 4: Interview with Senior Leader
We always aim to stick to the above process, however there may be occasions when an additional interview stage is needed for us to be sure we're hiring the right person!
Hiring Locations We can accept applications from the following countries; UK
All new joiners start their first day in our office to collect the equipment needed to work remotely. We'll also arrange for some of your team to come in to say hi, ensuring you're supported and have a positive first few days with Form3!
Benefits Form3 are a 100% remote, flexible business. We believe enables our people to achieve amazing things, whilst striking a healthy work-life balance.
For further information on what it's like to work here, and for more information on our full benefits package, visit our careers page.
About Form3 Revolutionising the world of payments with our cutting-edge technology and innovative solutions. For more information about Form3, check out the following pages:
What we do | Life at Form3 | Benefits | P ayments Cannot Fail Series |.Tech Podcast
Our DEI&B Commitment We hire talented people from a variety of backgrounds and experiences and are committed to a work environment based on diversity, open-mindedness and curiosity. We're united by our company values (we even created them together!) and we celebrate our unique differences.
Our employee lifecycle processes are designed to embrace equal opportunity and prevent discrimination against our people regardless of personal characteristics. It is our strong belief that the more inclusive and belonging we are as a business, the better our work will be.
As an inclusive employer, we guarantee to interview all neurodiverse and physically disabled applicants who meet the minimum criteria for this role. We also encourage candidates to notify us of any reasonable adjustments that may be required during the recruitment process. This includes providing job adverts in alternative, accessible formats or adjustments required at interview stage.
If you consider yourself to be neurodiverse or physically disabled under the UN definition of disability and would like to be considered under this scheme and/or require any reasonable adjustments please let us know by sending an email to careers@form3.tech clearly stating your consent for us to process this data. For more information please refer to our Recruitment Data Policy.

In Summary: Technical Writer will lead projects using new AI tools for knowledge management . 1+ years' experience writing technical documentation, specifically for API's, cloud-based software or SaaS systems . Fluency in written and spoken English (Native level or equivalent) Excellent communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment .

En Español: Escritor Técnico 100% Remote (Reino Unido) El papel Usted desempeñará un papel clave en el talentoso equipo de Documentación, haciendo un impacto tangible en el crecimiento y la escalabilidad de Form3. La documentación técnica influye directamente en la facilidad con que nuestro SaaS se puede implementar y configurar dentro de las organizaciones de clientes y socios. Con experiencia previa en escritura técnica y cierta capacidad de codificación, apoyará a nuestro actual escritor técnico en la creación y mantenimiento tanto de documentos nuevos como existentes. Se asegurará de que nuestros materiales evolucionen junto con nuestros servicios, manteniéndose mejores en su clase y amigables para el usuario. Mantenerse informado sobre las últimas tendencias de la industria, actualizar regularmente el contenido y garantizar que la documentación técnica evolucione junto con los productos y servicios de Form3. Gestionar y mantener colecciones Postman y especificaciones Swagger/OpenAPI, asegurando que todas las definiciones de puntos finales, esquemas de solicitud / respuesta permanezcan sincronizados con documentos en vivo. Recopilar retroalimentación para perfeccionar y mejorar continuamente la documentación, garantizando la alineación con los requisitos técnicos del usuario real. Trabajar en estrecha colaboración con equipos de Producto, Ingeniería y Éxito del Cliente, brindando apoyo a las necesidades internas de documentación técnica y abogar por las mejores prácticas para la documentación en todo el negocio. Buscamos Experiencia en Documentación de Productos y Publicación de Contenido. 1+ años de experiencia escribiendo documentos técnicos, específicamente para API's, software basado en la nube o sistemas SaaS. Proficientes con herramientas de documentamiento, como Markdown, Swagger y Postman, y capaces de crear materiales de alta calidad para audiencias técnicas y no técnicas. También organizaremos que algunos de su equipo vengan a decir hola, asegurándonos de que esté apoyado y tenga un buen primer día con Form3! Beneficios Forma3 es una empresa 100% remota y flexible. Creemos que permite a nuestra gente lograr cosas increíbles al mismo tiempo que alcanza un sano equilibrio entre trabajo y vida personal. Para obtener más información sobre cómo se siente trabajar aquí, y para más información acerca de nuestro paquete completo de beneficios, visite nuestra página de carreras. También animamos a los candidatos a notificarnos de cualquier ajuste razonable que pueda ser necesario durante el proceso de contratación. Esto incluye proporcionar anuncios laborales en formatos alternativos, accesibles o ajustes requeridos en la etapa de entrevista. Si usted se considera neurodiversario o físicamente discapacitado según la definición de discapacidad de las Naciones Unidas y desea considerarse bajo este esquema y/o requiere algún ajusto razonable por favor háganoslo saber enviando un correo electrónico a careers@form3.tech indicando claramente su consentimiento para que procesemos estos datos. Para obtener más información consulte nuestra Política de Datos sobre reclutamiento .