Our client is an integrated creative and performance agency working with Fortune 500 brands and funded startups to launch and scale products across creative, content, paid media, and performance marketing. With offices in San Francisco, Brooklyn, and Saigon, the agency operates with intentionally lean, 25 to 30 person teams where every function owns its work end-to-end across six specialized departments. Their client roster includes leading consumer electronics brands.
This is the senior account leadership role at the agency. The Account Director owns client happiness, delivery quality, and account growth across a Fortune 500 consumer electronics engagement — and potentially a second enterprise client as the agency scales. This is a player-coach position: you are in the work, on the calls, reviewing deliverables, and making the judgment calls that protect both the client relationship and the agency's standards. You will manage a pod of four direct reports across account management and strategy, and bridge the agency's San Francisco and Brooklyn offices with monthly travel to NYC.
Responsibilities
- Own the day-to-day relationship with a Fortune 500 client across creative, content, media, and production
- Lead client meetings, drive recommendations, and build the kind of trust that generates organic growth
- Review every deliverable through the client's lens before it goes out — full authority to send work back when it is not ready
- Identify and close organic growth opportunities including upsells, renewals, expanded scopes, and new service lines
- Manage account P&L with a clear understanding of margins, utilization, and FTE burn
- Manage and develop four direct reports, setting clear expectations and holding people accountable
- Provide forward resource estimates weekly and run your pod with discipline across standups, time tracking, and delivery timelines
- Bridge SF and NYC teams with monthly travel to Brooklyn and clear async communication across time zones
- 5 to 10 years in account management at an integrated, creative, or digital agency
- Proven track record managing client relationships worth $2M or more annually
- Experience across creative production, content, and paid media campaigns
- Demonstrated ability to manage, develop, and hold direct reports accountable
- Strong grasp of agency economics — margins, utilization, and how agencies make money
- Based in the SF Bay Area with the ability to work in-office Monday through Thursday and travel to NYC regularly
- Has worked at a small to mid-size agency under 200 people
- Fortune 500 client experience, particularly in consumer electronics, tech, or e-commerce, is a plus
- Experience with distributed or international production teams is a plus
- Performance marketing background beyond brand is a plus
- An established West Coast client or industry network is an asset
Base salary of $155,000 to $175,000. OTE of $175,000 to $210,000 including performance bonus.
Onsite role in San Francisco (Mon-Thu on-site, Fri wfh)