Director of Professional Services - Harris School Solutions - Remote
The Director of Professional Services will have responsibility for the delivery of Harris School Solutions Enterprise Financials products to our customers. You will work collaboratively with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth.
What your impact will be:
- Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.
- Regular monitoring & measuring of the priorities, providing coaching and guidance to team members.
- Collaborate with various levels of team members to maximize the effectiveness of the business as a whole.
- Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
- Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.
- Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products.
- Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
- Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.
- Develop operations‑related plans, budgets, policies and procedures to achieve the organization’s customer satisfaction and revenue targets.
- Present financial, project, and customer satisfaction related presentations to senior management.
What we are looking for:
- Direct leadership and experience in the delivery of professional services.
- Experience in delivering multiple product solutions and managing a diverse team of professionals.
- 8+ years of management experience.
- Experience managing groups of 10 people or more; experience developing and promoting managers and leaders.
- Demonstrated experience in managing distributed, remote teams.
- Experience with remote delivery models and the delivery of cloud solutions.
What would make you stand out:
- Experience in implementing ERP/ Financial solutions in the public sector.
- K12 financial or human capital experience.