Station Manager

divh2Station Manager/h2pThe Station Manager oversees and supports daily airport station operations. The person in this position will lead the team in focusing on safety, security, efficiency, and providing extraordinary customer service./ppPrimary Responsibilities:/pulliManage all facets of airline station operations/liliDemonstrate leadership of the company by possessing a positive attitude, working from a place of integrity, having a sense of humor, an appreciation for employees and customers as individuals, importance of employee development and inclusion, recognition of others, job excellence, relationship building, kindness and continuous mindfulness of overall company goals/liliTimely and responsible communication with all departments and management/liliAssure and promote staff development/liliMaintain and foster positive business relationships with local airport authority and agencies as well as build and maintain positive business relationships with contract carriers/liliManage station staffing levels and budgeting/liliEnsure that all employees meet initial and recurrent training requirements/liliInterview prospective employees with HR/liliConduct performance reviews and station performance planning/liliAssure excellent customer service and efficient station operation/liliAttend regular corporate meetings in Hyannis as applicable via telephone or willingness to travel, as required/liliAdditional duties as assigned/li/ulpQualifications:/pulliPrevious supervisory or management experience, required/liliExperience in the following areas required: budgeting, interviewing, disciplinary action, performance planning, payroll and scheduling/liliExperience in building and maintaining airport regulatory relationships, required/liliAbility to enforce policy and procedure, required/liliMust be able and willing to do short and long haul travel and work non-standard hours especially during special events/liliMust demonstrate an understanding of the connection between overall mission and daily tasks/liliMust be a proficient writer have an adequate grasp of English grammar/liliExcellent communication and excellent customer service skills required/liliAbility to interact effectively with others/liliAbility to work independently and adapt to changing work priorities/liliMust be proficient in Microsoft Word, Office and Excel/liliMust possess a genuine desire to serve internal and external customers, build relationships and work collaboratively/liliAble to multi-task in a stressful environment required/liliStrong customer service and strong oral/written communication skills required/liliMust meet same basic job qualifications as all station agents:/liulliMust be at least 18 years old/liliMust hold a high school diploma or equivalent/liliIf location requires any type of driving such as baggage delivery, fueling, etc., applicant must hold and maintain a drivers license valid in that location/liliMust be able to lift up to 70 lbs./liliBasic computer skills required/li/ulliAbility to communicate effectively, orally and in writing/liliFlexibility of schedule is a must/liliThis position will often require working nights, weekends and holidays/liliMust exhibit exceptional knowledge of Cape Air and must embody the Cape Air MOCHA HAGoTDI spirit/li/ul/div