Account Resolution Specialist

Position Summary

GreatAmerica Financial Services is seeking a Portfolio Manager to manage outbound and inbound communication related to outstanding delinquent lease payments. The role involves resolving account administrative delinquencies for GreatAmerica customers, investigating reasons for delinquency, and collecting payments for accounts 10‑60 days past due.
Responsibilities

Contact and collect accounts 10‑60 days past due to arrange for timely payments.
Process phone calls, internal inquiries, meetings, and other requests simultaneously.
Conduct research and correspondence regarding customer disputes and collection problem inquiries.
Work in a team‑based solution oriented environment that includes customer support for inbound and outbound calls on both internal and external customers.
Determine why customers are delinquent and overcome obstacles to ensure payment.
Handle ~36 accounts per day while adhering to GFSC principles and participating in cross‑functional team efforts and training as required.
Qualifications

High school graduate or equivalent.
Desire to gain collection experience in financial services‑leasing or equivalent; prior collection experience not required.
Demonstrated ability to perform in a high‑intensity, customer‑focused environment.
Excellent written and verbal communication and negotiation skills.
Strong research, analysis, and problem‑resolution skills.
Basic math and computation abilities.
Proficiency with phone systems and ability to handle a high volume of incoming/outgoing calls.
Adherence to established processes and procedures.
Benefits

Competitive Compensation with Monthly Bonuses (for eligible employees)
401(k) with Company Match
Annual Profit Sharing
Health, Dental, Vision, and Short‑Term/Long‑Term Disability Insurance
Company‑Paid Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
Employee Assistance Program
Paid Time Off: 80 hours annual vacation, 10 paid sick days (with conversion option), 10 paid holidays
Paid Parking and gym reimbursement
Educational and career planning benefits (Tuition Assistance, Leadership Development, Networking Opportunities)
Hybrid work arrangements and business casual environment
We value diverse backgrounds and encourage qualified candidates to apply. Applicants must be authorized to work in the U.S. and are not eligible for visa sponsorship.

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