Executive Engagement Lead, Enterprise Programs

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Innovation is a way of life, and we’re looking for Trailblazers passionate about bettering business through AI and keeping our core values at the heart of everything we do.

Overview Of The Role

The Manager, Executive Engagement owns and drives executive customer engagement for Salesforce’s Technology, Media, Telecom, Consumer & Business Services (TMT-CBS) Business Unit, intersecting Sales, Marketing, Customer Success, and Product to nurture and activate top customer relationships in support of revenue goals.

This high‑visibility role works closely with Salesforce’s most senior leaders, including the CEO and Executive Leadership Team, requiring exceptional cross‑functional coordination, executive presence, and the ability to thrive in a fast‑paced, high‑impact environment.

Responsibilities

Plan and execute a proactive executive customer engagement strategy aligned to TMT‑CBS revenue goals, including account‑level engagement planning, geographic market tours, pipeline reviews, and event‑based engagement for top accounts.

Own the full execution lifecycle for high‑level customer meetings—outreach, executive briefings, and follow‑up—while acting as a strategic advisor to account teams on meeting preparation, deal execution, executive mapping, and customer‑facing communications.

Lead end‑to‑end executive experience programs at flagship Salesforce events (Dreamforce, Connections, World Tours) and major third‑party industry events (CES, Cannes, Davos), including Customer Advisory Boards (CABs), Executive Summits, roundtables, VIP dinners, and CXO speaking engagements.

Partner with Business Unit (BU) Senior Vice Presidents (SVPs) and the Office of the CEO on customer nominations, executive briefing materials, Customer Advisory Board design, and high‑impact customer success storytelling for company events and earnings calls.

Required Qualifications

5+ years of experience in executive customer engagement, field marketing, strategic account programs, sales operations, or executive operations within enterprise technology.

Proven ability to own complex, cross‑functional processes end‑to‑end with minimal oversight while maintaining proactive communication with senior stakeholders.

Exceptional written and verbal communication skills, with demonstrated experience crafting executive‑level outreach, briefing documents, and customer‑facing materials with precision and clarity.

Strong project management skills with a track record of managing multiple high‑priority programs simultaneously while influencing across Sales, Marketing, Customer Success, and Product teams.

Preferred Qualifications

Experience managing executive tracks or customer experience programs at flagship enterprise technology events such as Dreamforce, Connections, or equivalent large‑scale industry conferences.

Benefits

Time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and employee stock purchasing program.

Equitable compensation practices and potential incentive compensation, equity, and benefits.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination for all employees and applicants. Applicants will be assessed on the basis of merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other protected classifications. Recruiting, hiring, and promotion decisions are fair and based on merit. Compensation will be determined by factors such as location, job level, knowledge, skills, and experience.

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