Social Media Content Moderator- Onsite

Category
Customer Service/Support

Location
Port Saint Lucie, Florida (On-site)

Benefits of working with TP include:

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k and more)

Paid Time Off

Employee wellness and engagement programs

Your Responsibilities
Social Media Content Moderators are responsible for moderating user-generated content on our client’s platform by reviewing graphic images, videos, and/or written content to ensure the content meets community guidelines and to escalated any content that violates the parameters set. This role is key in providing a positive social experience for all users.

If you are a social media enthusiast and are confident with digital technology ready to put your skills to work, this position is for you!

Review content to ensure community guidelines are met while upholding a high standard of accuracy and quality

Participate in frequent refresher training to always implement correct policies

Comply with the performance indicators or parameters defined by the specific client’s operation

Review, classify and/ or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client

Investigate and resolve complex issues regarding content within agreed‑upon turnaround times and standards of quality

Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information

Participate in continuous training programs established by the company for optimal development in the role

Comply with all orders, instructions, procedures related and complementary to the role

Able to moderate traumatic, sensitive and potentially offensive content

Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy and product improvements

Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards

Qualifications

Experience navigating internet websites including social media, commercial websites, etc.

Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material.

Attention to detail.

High School Diploma or equivalent.

Minimum of 6 months of customer service experience.

Must be 18 years of age or older.

Ability to type at least 25 words per minute.

Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Customer service and/or sales experience preferred.

College degree preferred but not required.

Predictable and reliable attendance.

Key Competencies

Process Excellence:

Demonstrate commitment to following established procedures and be customer service driven.

Collaboration:

Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Communication:

Outstanding communication, listening, and analytical skills.

Organizational Skills:

Strong organizational and problem-solving skills.

Emotional Intelligence:

Ability to prioritize tasks and work well under pressure while remaining focused.

Open‑Mindedness:

Open‑minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.

Critical Thinking:

Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making.

Solution‑Oriented:

Proactive approach to problem‑solving with a focus on creating a positive customer experience.

What We Prefer

Experience in reviewing/monitoring social media

Consistent work history

Proven oral & written communication skills

EOE/Disability/Vets
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, veteran status or disability status.

#J-18808-Ljbffr