VP of Service Design & Customer Experience

TwinThread is seeking a Service Design Vice President in Wilmington, Delaware to champion cutting-edge service design in consumer and community banking. You will play a key role in shaping customer experiences and leading cross-functional teams to deliver excellence through innovative solutions and best practices in service design. We are looking for candidates with a proven track record in service design and a deep understanding of customer-centric principles. The role offers a competitive total rewards package including healthcare, retirement plans, and additional benefits tailored to employee's needs.
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