Social Media Coordinator

IceMule is a fast-growing backpack cooler brand built for people who like to go places. We need someone who can do real work across customer service and social media content. You will own things on day one, working directly alongside two of the Co-Owners. If you want to understand how a brand is built from the ground up, this is the room to be in.

What You Will Do

Customer Service (~50%):

Manage daily inquiries via email and social DMs, resolve order and warranty issues, and own the post-purchase experience -- making people feel like they bought from a brand that actually cares

Social Media & Content (~50%):

Manage and schedule organic posts, create branded graphics, engage with the community, assist with influencer and affiliate outreach, and help maintain a content calendar

General Admin:

Support founders with day-to-day tasks -- the kind of person who notices something is broken and fixes it without being asked

What We Are Looking For

Design skills:

Canva is the minimum bar -- Figma or Adobe (Photoshop, Illustrator, Premiere) is a plus. Not an expert, just dangerous enough to get things done

Written communication:

Clear, warm, and on-brand -- no robotic CS scripts

Social media literacy:

Understands what works on Instagram and why

Organized:

Can manage a content calendar, an inbox, and a task list at the same time

Entrepreneurial:

Low ego, high initiative -- you want to own things, not just execute tasks

Microsoft 365 proficient:

comfortable in Word, Excel, Outlook, and Teams as part of your everyday workflow

A person who cares:

About the brand, the customer, and the quality of the work

Plus:

Comfortable shooting or lightly editing short‑form video (iPhone‑level is fine)

Plus:

Familiarity with Klaviyo, Gorgias, and/or Shopify

What You Get

Full‑time, Monday through Friday, 9-5, on‑site in Jacksonville, FL

Direct access to two Co‑Owners growing an already strong brand

A role that will grow as fast as you do

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