Senior Field Service Representative - Secure Power

Responsibilities

Perform pre‑site, startup, repair, preventive maintenance and field modification on company‑manufactured equipment as assigned by the Customer Care Center.
Provide site supervision to other FSEs on assigned projects.
Complete all administrative responsibilities on all work activities, including field service reports, expense reports, preventive maintenance and startup data sheets and daily time card completion.
Provide telephone support for customers and Field Service Associates.
Work with customers, electricians, sales partners, technical support, DSM and RSD to resolve escalated issues.
Operate within all company published guidelines.
Demonstrate positive customer relationship building and management skills.
Satisfactorily complete assigned product and customer relation skills training courses.
Additional Functions

Customer familiarization and Operator Training Class presentations.
On‑the‑job training of Field Service Associates.
Conduct training seminars for Field Service Associates and approved Service Partners.
Perform site visits with Service Partners, evaluate technical and professional performance.
Assist Field Project Manager on larger system startups, assume some project management responsibilities as required.
Act on behalf of the District Service Manager to resolve operational issues as required.
Other duties as assigned by the District Service Manager and or Regional Service Director.
Qualifications

Associate degree preferred or similar experience in electronics, electrical theory, or similar discipline desirable; military training equivalent.
2‑4 years of field service repair and customer service with UPS, electrical, electro‑mechanical or electronics related equipment required.
Minimum 2‑3 years’ experience as a Field Service Engineer or equivalent industry experience.
Proficient at 3‑phase multi‑module systems as required by the local District Service Manager.
Computer literacy with standard business applications.
Complete competence utilizing test and diagnostic equipment such as oscilloscope, digital voltmeter, AC clamp meter, load banks and other electronic test devices.
Superior customer relations and interaction skills.
Able to read and interpret schematics, drawings and theory of operation manuals.
Thorough understanding of principles of AC and DC power, AC and DC supply circuit components.
Driving and safe vehicle operation skills.
Self‑starter, team player, punctual, professional integrity, trainable, problem solver, organized, professional appearance, flexible, customer oriented and safety oriented.
Capable of reciting and displaying appropriate safety techniques and practices associated with job requirements.
Ability to write business reports, correspondence, procedures, effectively present information and respond to customer questions.
Handle multiple tasks simultaneously.
Ability to stand, walk, and sit for extended periods of time; mobile and agile with finger, hand, arm and leg movement.
Effective verbal communication at various intellectual levels.
Able to lift and carry heavy objects up to 50 pounds.
Ability to see and focus clearly at close and short distances.
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct. Schneider Electric is an affirmative action and equal opportunity employer.

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