Founding Account Manager

Offline exists to preserve the communities that bring people together in real life.
We’re making it easier for Hosts to build their communities by giving them access to advertising and brand sponsorship revenue.

Our founders are 2x founders that come from the brand and entertainment industries, with one working with people like Drake, Anthony Edwards, Nike, Riot Games, etc, and the other working with brands like Hinge, Spotify, L’Oreal, Crocs, Spotify, etc.

In this role you’ll be working directly with both founders as employee #1.

What You Do: Move fast and build trust.
You will own accounts with brands and hosts, deepening trust and relationships with each party, and making sure every campaign we run is a great experience and yields a great outcome for everyone involved. But you’ll also be ears to the ground - listening, strategizing and acting on opportunities.

So move fast and build trust.

Those two things will help us win.

End-to-End Campaign Execution

Event sourcing & buyability

— pull events from onboarded hosts that match briefs, get events sourced from not-yet-onboarded hosts for active campaigns, ensure every event is formatted correctly and buyable

Active campaign coordination

— IO to execution, brand comms, host comms, logistics (shipping, tracking, samples), Slack channel mgmt, batched brand updates

Host contracts + payouts

— getting contracts to hosts cleanly, tracking signatures, running the payout flow, reconciling on-time payouts

Post-event reporting

— photos, UGC, attendance, check-in stats, dashboard pulls, recap decks for brand partners

Partnership Management + Account Growth

AM (make clients feel loved) : proactive check-ins, anticipating needs, surfacing relevant communities & event opportunities before brands ask, owning the relationship post-IO so no brand feels sold-and-forgotten

Growth (expand the accounts) : identifying expansion opportunities within active accounts, packaging and framing them, warm outreach to dormant accounts, proactive pitches to net-new brands where they see patterns

Turning non-working spend into rolling working media through quality of attention + smart packaging

General Hands-On Growth (default: action)

Whatever the moment needs, with a strong default toward action

Includes product translation — observing gaps from inside the workflow, briefing fixes to engineering teams

Also can cover in-person event attendance, deck support, conference prep — whatever needs a body

What We Look For
The easiest people for us to hire are just ready for a ride. They’re in a flexible stage of their life where they’re ready to put a lot of their energy and life force into building a startup. They love the space we’re in enough to have a huge amount of respect for what hosts do. Maybe they’ve been a host in the past. They understand the marketing industry and can put themselves in the POV of a brand enough to create a great experience for all of the brands that will be working with us.

Confident but humble.

Self-motivated

Curious and open-minded

Role Pros and Cons
PROS:

We care a shit ton about the work because it matters. and we care a lot about each other, too. we’re warm. we care. we’re gonna try to make sure you always feel that as we’re grinding through this journey.

You will see your impact in real-time. hosts need us, and you’ll feel that. and it should be rewarding for your hard work to see that.

We work hard. We expect a lot.

CONS:

We don’t do the “cool kids” thing. We’re about the work, we’re generally just not interested in optimizing for people who work here to feel cool.

We’re doing this because this problem deeply matters to us, so you’ll have to accept a high standard of not only the work, but how we carry ourselves in these rooms with hosts and clients.

We work hard. We expect a lot.

Who fits (not requirements, but things we look for)

1-2 years at early-stage startups ( Genuinely cares about the IRL community thesis — can articulate it unprompted

Some combo of: account management at an agency, ops/strategy at a marketplace, founding team role at Seed–Series A, partnerships at a brand/platform

Has held a primary client relationship where the account grew on their watch

Comfortable with logistics + spreadsheets + Slack channels + brand exec calls in the same day

Strong writer (campaigns and contracts both depend on it)

Detail-obsessed but ships fast — perfectionists die in this role

Bias to action over planning

Energized by external comms and coordination

Excited about a role that changes shape — wants to grow into strategy, not stay in coordination

Pure ops/coordinator — undersized for the AM/growth piece

Pure salesperson — wrong instinct for lifecycle ops

Big-co account manager — too process-bound for the ambiguity

Strategy-first thinker — too slow for the 65%

Anyone whose first instinct on a product gap is to write a brief instead of do the workaround and ship the campaign

Anyone who wants the role to stay static

Anyone who needs a clearly defined job description that won't change

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