Founding Account Manager

About the Role As the first dedicated account management hire at an AI-powered legal technology company, you will own retention, expansion, and renewals across a growing customer base of law firms. You will build the post-sale playbook from the ground up and help shape how the company supports and grows its customers.
What You'll Do Lead regular customer check-ins, including business reviews for larger firms, and manage follow-up on product improvements raised in conversations.
Drive seat expansion, term extensions, upsells, and renewals across law firm accounts.
Support adoption of new features by communicating releases and helping customers put them to use.
Build dashboards and automations to identify churn risks and expansion opportunities proactively.
Summarize recurring customer feedback and feature requests to inform product roadmap decisions.
What We're Looking For At least 3 years of experience in account management, customer success, or a related customer-facing role.
Experience owning renewals, retention, and account growth, ideally in a growing technology company.
Comfort working in an ambiguous, early-stage role and building processes from scratch.
Familiarity with tools such as Apollo, HubSpot, Slack, RB2B, Leadpipe, Zapier, n8n, and Claude Code.
Interest in AI/ML and experience serving law firms or other professional-services customers are relevant.
Compensation & Benefits Salary range: $104,000 to $144,000 annually. Visa sponsorship is not available.
Location On-site in New York, United States.

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