Founding Account Manager

Founding Account Manager

You will own the full customer relationship: onboarding, go-live, retention, renewals, expansion, and work directly with the CEO as the customer's internal quarterback at ClaimSorted.
Lead onboarding and delivery: build the plan, drive the timeline, and ensure a clean go-live
Coordinate Ops, Claims, and Product to unblock issues fast and keep clients confident
Run the account rhythm: success plans, SLAs, escalation paths, and exec updates
Spot risk early, de-escalate issues, and earn renewals and references
Find and close expansion opportunities (new programs, regions, lines, volume)
Turn what works into repeatable playbooks, templates, and routines
We love working together in the office, so this is a full-time, office-based role in either our New York City or London office. We're a high-intensity team and often put in significant time and effort, with some people working on weekends, because we believe great outcomes come from doing the work well.
Qualifications

We care more about hunger and grit than years on a CV. You might be a management consultant who's seen insurance pain points firsthand, or a top-performing Account Manager ready for something bigger.
Based in or willing to relocate to London or New York City
Work authorization in the US or UK without need of sponsorship
Commercially minded with the ability to map value and close expansions
Strong relationship builder who earns trust across stakeholders and stays calm under pressure
2+ years in Account Management, Customer Success, sales, or insurance/InsurTech (a plus)
Knowledge of the insurance industry or TPA operations (a plus)
Our Values

Move Fast

Act decisively, iterate quickly, optimize for momentum.
Always Overdeliver

We exceed expectations in everything we do.
Think Customer-First, Always

The customer experience drives every decision.
Challenge the Status Quo

We innovate relentlessly and never settle for 'good enough.'
Say It How It Is

Transparency and direct communication build trust.
Compensation & Benefits

Competitive salary beyond the industry standard
Quarterly performance bonus: up to 15% of quarterly salary
Equity participation: stock options as an early-stage team member
Medical insurance
401(k) with 5% company match (US) or pension contributions (UK)
Accelerated promotion track in a high-growth environment