Walls Account/Senior Account Coordinator

Walls Account/Senior Account Coordinator

Secaucus, NJ 07094
Overview

Empire Office is the largest commercial furniture dealer in the world, with over 78 years of experience and more than 425 full-time employees across the country. We are the preeminent Steelcase dealer in the United States and support a list of more than 500 manufacturers. We partner with best-in-class architects, designers, brokers, craftsmen, and manufacturers to deliver proven workspace solutions. With creative and cost-effective results, we address business challenges and activate brands.
Empire Office is currently seeking an Account/Senior Account Coordinator to join our growing team. The function of this position is to provide high level customer service in a timely manner including quote/order entry, order status, and punch list follow-up. This position will be responsible for supporting the sales staff and following up to make sure that we meet and exceed the customer's expectation.
Key Responsibilities

Acquire vendor discounts and verify pricing
Assist and verify specification
Complete all required header information (i.e. sales codes, taxes, ship to, carton/uncarton)
Complete applicable instructions
Color code floor plans and organize counts
Request COI
Manage and put COM and COL on reserve
Management of CODs
Handle auto pricing
Assist in request for labor quote
Ensure proper approval documentation prior to quote conversion to order
Request proforma invoices for clients who have deposits required
Ensure orders are released in our Hedberg system
Confirm receipt of purchase order with vendor
Confirm receipts of acknowledgement from vendor
Create and manage vendor request for deposit
Lead resolution of acknowledgement discrepancies
Create order status reports (initiate and maintain throughout)
Create Operations request (advise union
on union; ST or OT)
Assist in preparation of installation package/binder
Maintain punch list documentation (dates, advise clients)
Order punch list items (if n/c required request)
Create laser and RA tickets when PM is not involved to prompt freight claims
Complete installation
Invoice upon delivery and installation
Day two orders
Maintain client contact to ensure satisfaction
Input and set up new customers and vendors
Request warranty information
Product Mix Report
Qualifications

High School Degree plus 1-3 years of professional experience
Bachelor's degree or equivalent
Furniture or dealership experience a plus but not required
Microsoft Office knowledge (Outlook/Excel/Word) is a plus
Strong communication skills, both written and oral
Ability to take initiative and think proactively
Comfortable handling multiple tasks at a time
Proven organizational and time management skills
Possesses critical thinking capabilities to solve any issues
Understands and adheres to deadlines
Works well in a team environment