AVP, Consumer AI

The AVP will lead a newly formed AI team consisting of a Director, Manager, and Analyst, and will serve as a strategic partner to senior leaders across product, technology, marketing, customer experience, data, security, legal, and compliance. The role is accountable for delivering scalable, secure, ethical, and value-driven AI solutions that enhance customer experiences, support brand priorities, and position the company for long term growth.

Responsibilities

Strategy and Enterprise Enablement

Define and execute the consumer AI strategy aligned with enterprise business objectives

Establish an AI operating model that supports prioritization, delivery, and measurable business value

Identify and evaluate AI opportunities across customer engagement, marketing, revenue, and operational use cases

AI Function Build Out and Leadership

Build and scale the AI function, including organizational design, role clarity, hiring strategy, and team development

Lead, mentor, and develop a high-performing AI leadership team

Establish operating rhythms, performance metrics, and accountability frameworks

Product Roadmap and Delivery

Own the AI product and capability roadmap from concept through deployment and adoption

Oversee the development and deployment of AI-powered consumer experiences

Ensure solutions are scalable, secure, and aligned with enterprise architecture standards

Governance, Policy, and Compliance

Lead development of AI governance frameworks, usage policies, and standards

Partner with Legal, Compliance, Privacy, Security, and Risk teams to ensure responsible AI practices

Serve as an internal advisor on AI risk management, controls, and ethical considerations

Cross-Functional and Cross-Brand Collaboration

Collaborate regularly with Product, Technology, Marketing, Customer Experience, Digital, Data, and Security leaders

Support multiple cruise brands and shared services functions, subject to VP review

Align AI initiatives with brand strategies while enabling enterprise scale and consistency

Communication and Executive Engagement

Provide regular updates to executive leadership on AI strategy, progress, risks, and outcomes

Translate complex AI concepts into clear, actionable business insights

Influence senior stakeholders and drive alignment across matrixed teams

Performs other duties as assigned

Requirements

Bachelor’s degree in computer science, Engineering, Data Science, or related field

Proven experience in AI and machine learning product strategy and development

Demonstrated leadership experience managing technical teams and cross-functional teams

10 or more years of experience in technology or digital product roles, including at least 5 years in AI or machine learning

Experience building or scaling new functions, centers of excellence, or enterprise capabilities

Experience delivering consumer-facing AI solutions in regulated, customer-centric environments

Strong understanding of AI ethics, data privacy, governance, and responsible AI practices

Proven track record of defining and executing product and capability roadmaps in complex organizations

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

The Associate Vice President of AI is responsible for defining, building, and executing the company’s consumer-facing AI strategy while establishing the foundational capabilities, governance, and operating model for AI across the enterprise. This role will create the AI function from the ground up, including team structure, policies, standards, and execution cadence.

Benefits

Health Benefits

Cost-effective medical, dental and vision plans

Employee Assistance Program and other mental health resources

Additional programs include company paid term life insurance and disability coverage

Financial Benefits

401(k) plan that includes a company match

Employee Stock Purchase plan

Paid Time Off

Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.

Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.

Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.

Other Benefits

Complementary stand‑by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

Personal and professional learning and development resources including tuition reimbursement

About Us
At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world‑class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

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