AVP Operations

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:
Chicago, IL: 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604

Primary Purpose
To be responsible for the technical and operational functions for assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to handle the staffing and training needs, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned office(s). Has direct and/or indirect responsibility for 100-299 colleagues.

Essential Functions and Responsibilities

Responsible for overall operations management for all locations/offices within an area.

Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.

Establishes business plan with goals and objectives for the assigned area and locations/offices.

Monitors management reports relating to the area/office performance.

Assists with the coordination of sales and client service efforts.

Additional Functions and Responsibilities

Performs other duties as assigned.

Supports the organization's quality program(s).

Travels as required.

Supervisory Responsibilities

Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.

Provides support, guidance, leadership and motivation to promote maximum performance.

Qualifications
Education & Licensing
Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.

Experience
Ten (10) years claims management experience or equivalent combination of education and experience required to include four (4) years supervisory experience.

Skills & Knowledge

Strong technical claims knowledge

Excellent oral and written communication, including presentation skills

PC literate, including Microsoft Office products

Leadership/management/motivational skills

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Excellent negotiation skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

Work Environment
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical
Computer keyboarding, travel as required.

Auditory/Visual
Hearing, vision and talking.

Compensation and Benefits
For the jurisdiction noted in this job posting only, the range of starting pay for this role is $113,334.00 - $145,000.00 USD annual. A comprehensive benefits package is offered including but not limited to: medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

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