Sr. Account Manager

About Acadia.io2026 AdAge A List 2026 Media Agency of the Year2025 AdAge Best Places to Work2024 AdAge A-List Performance Marketing Agency of the Year2023 and 2022 Best Places to Work, The Atlanta Business ChronicleSmall Ad Agency of the Year, AdAge (https://acadia.io/adage-names-acadia-a-small-agency-of-the-year)Acadia is a team of creative minds and driven marketing professionals. We're a small but growing team! Our mission is to be an elite digital growth platform, for the mid-market disrupter, in order to create opportunity, meaning, & connection for the communities we serve.Our Core ValuesCan-do: We dedicate ourselves to helping our clients and co-workers reach their fullest potential. We demonstrate courage and urgency to find and take ownership.Curiosity: We show genuine interest. We are the first to ask why, the first to research, and the first to understand. We ask questions until we fnd the path to conquer obstacles and build solutionsCandor: We are honest and transparent in all our actions. We strive to foster positive and mutually beneficial relationships — where respect and humanity thrive.Community: We will make lives better for those people, clients, and other deserving causes that we care deeply about.Who You Are:The Senior Account Manager will be the primary owner and driver of several major accounts while managing a team of 2-4 Account Managers &Junior Account Managers. You will be responsible for developing and maintaining relationships with both client and agency stakeholders.The ideal candidate will possess a strong work ethic. You are excited to lead a team and mentor junior account staff, work directly and independently with clients on midsize to large accounts, function as a bridge between the client and agency, and lead the majority of projects with little to no supervision. You’re a proactive team player, able to hit the ground running and manage your own workload. You should have knowledge of digital marketing and business analytics; experience working at a digital marketing agency is a plus.What You’ll do:Client communications, relationship management, and compliance on client deliverables and overarching client relationships. You will run the projects and tasks, but also lead the approach and steer the team in how to create and communicate the most value for the client.Ensure client issues are dealt with in an efficient manner, working with the implementation teams to anticipate and resolve any issues that may ariseProvide reports on search engine rankings, website traffic, conversions, and revenue that reflect the results of Acadia marketing campaignsReview all major deliverables and oversee processes and procedure completion to ensure quality standards and client expectations are metWork closely with internal teams, maintaining a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the projectProvide regular two-way communication and liaisebetween the client and internal implementation specialists to facilitate strong team input and proper client expectationsCommunicate the client's goals and represent the client's interests to internal SEO, paid digital media, website development, and organic social implementation teamsWhat you’ll bring:Bachelor's Degree5-7+ years of account management experience2-3 years in a client-facing role within SEO and paid mediaExperience managing junior-level staff - instruction/motivation.Must be extremely organized and detail-orientedMust be motivated, goal-oriented, and take initiativeWork well in a team environmentSomeone who shares our core valuesPreferred Qualifications:Experience working at a digital marketing agencyProven account management skills are required in order to establish, maintain and enhance customer relationshipsExcellent written and oral communication skillsTechnical competence (understands software, Google products, basic technical details of how websites and e-commerce sites work, etc.)Experience with Google AnalyticsHandles stressful situations and deadline pressures wellPlans and carries out responsibilities with minimal directionFamiliar with Microsoft Word, Excel, PowerPoint, Google DocsWhat we offer - The PerksA work environment that enthusiastically encourages creativity, risk-taking and growth.16 Paid HolidaysPaid vacation and sick timeWe are closed Christmas Eve through New Year's DaySolid Health benefits (medical, dental, and vision insurance)401k and Equity GrantsEducation ReimbursementsOpportunity for growth that is second to none in the industryFlexible working hoursAcadia is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation,age, citizenship, marital status, disability, gender identity, or Veteran status. We believe that the more diverse we are, the more creative our work will be!
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