Customer Management Specialist

Make Customer Experience Truly “Worry-Free”

At FrieslandCampina Ingredients North America, customer service goes beyond order management—it’s about delivering a seamless, proactive, and “Worry-Free” experience every time.

We’re looking for a Customer Management Officer (CMO) who thrives on building strong relationships, solving problems before they arise, and ensuring every customer interaction is smooth, accurate, and impactful.

In this role you will be at the center of our customer ecosystem—partnering closely with Sales, Supply Chain, Quality, and Order Fulfillment to deliver excellence from contract to delivery and beyond.

What we offer
At FrieslandCampina Ingredients, your growth matters—because when you grow, we grow.

Competitive salary

aligned with your experience and expertise

Hybrid work model

supporting flexibility and work-life balance

Collaborative culture

built on respect, innovation, and teamwork

Learning & development opportunities

including training, mentoring, and knowledge-sharing

Global exposure

within an international organization making a meaningful impact

What You’ll Do

Be the Customer’s Trusted Partner

Serve as the primary point of contact for day-to-day customer needs

Build strong, trust-based relationships and understand customer applications and business needs

Ensure Seamless Execution

Coordinate cross-functional processes to ensure accurate and timely order fulfillment

Manage contracts, orders, and key workflows with precision

Enable Commercial Success

Support customer visits and sampling processes

Assist in preparing for contract discussions and ongoing account development

Stay Ahead of Demand

Monitor customer demand and proactively flag risks or changes

Collaborate across teams to resolve potential supply or delivery challenges

Own Data & Insights

Maintain accurate customer master data and documentation

Manage questionnaires, product approvals, and compliance materials

Deliver reporting and insights to support sales and marketing strategies

Resolve & Improve

Handle customer complaints in line with company standards

Analyze trends and partner cross-functionally to drive long-term solutions

What we ask

5+ years of customer service experience, ideally in a B2B environment

Experience with SAP and strong Microsoft Excel skills (Pivot Tables preferred)

Understanding of sales operations and supply chain/logistics processes

Experience working in international or cross-cultural environments

Strong communication, organization, and relationship-building skills

A proactive, customer-first mindset with strong attention to detail

Why FrieslandCampina Ingredients?
At FrieslandCampina Ingredients, we’re a global leader in dairy-based nutritional solutions—serving infant nutrition, medical nutrition, active lifestyle, and food industries.

But we’re more than our products.

We are a company built on purpose—supporting farmers, nourishing communities, and advancing health through science. We empower our people to take ownership, make an impact, and contribute to something bigger than themselves.

Compensation
Salary Range: $75,000 – $85,000 annually and is based on experience, skills, and qualifications, in accordance with applicable laws.

FrieslandCampina Ingredients North America is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and prohibit discrimination or harassment of any kind.

Ready to Make an Impact?
Join a fast-paced, collaborative, and purpose-driven organization where your work truly matters. Apply today and help us deliver a “Worry-Free” customer experience—every time.

#J-18808-Ljbffr