Customer Management Specialist

Job Full Description

Customer Management Specialist

L King of Prussia, PA

Full-Time | On-Site

Our client, a trusted provider of advanced load-management and power-monitoring solutions, is seeking a proactive and detail-oriented

Customer Management Specialist

to support our growing customer base. This role is ideal for someone who enjoys problem-solving, building strong customer relationships, and ensuring a smooth customer experience from start to finish.

What You'll Do
Customer Support

- Serve as the primary point of contact for customer inquiries, product questions, and service needs.
Order Coordination

- Process orders, track status, and ensure accurate and timely delivery.
Technical Communication

- Work with customers to understand product requirements and relay information to internal teams.
Issue Resolution

- Troubleshoot customer concerns and coordinate solutions with engineering, production, and support teams.
Account Management

- Maintain strong relationships through consistent follow-up, clear communication, and reliable service.
Documentation & Data Entry

- Update CRM systems, maintain accurate customer records, and prepare necessary documentation.
Cross-Team Collaboration

- Partner with sales, operations, and technical teams to support customer needs and internal workflows.
What We're Looking For

Strong communication and customer service skills
Ability to multitask and stay organized in a fast-paced environment
High attention to detail and accuracy
Comfortable learning technical product information
Experience in customer service, account management, or a technical support role is a plus
Proficiency with computers and CRM systems

Bryn Mawr, PA
1774
1012 West Lancaster Avenue
2nd Floor Louella Building
Bryn Mawr, PA 19010