Customer Management Specialist

Customer Management Specialist
Make Customer Experience Truly "Worry-Free"

At FrieslandCampina Ingredients North America, customer service goes beyond order management-it's about delivering a seamless, proactive, and "Worry-Free" experience every time.

We're looking for a Customer Management Officer (CMO) who thrives on building strong relationships, solving problems before they arise, and ensuring every customer interaction is smooth, accurate, and impactful.

In this role you will be at the center of our customer ecosystem-partnering closely with Sales, Supply Chain, Quality, and Order Fulfillment to deliver excellence from contract to delivery and beyond.

What we offer

At FrieslandCampina Ingredients, your growth matters-because when you grow, we grow.

Competitive salary

aligned with your experience and expertise
Hybrid work model

supporting flexibility and work-life balance
Collaborative culture

built on respect, innovation, and teamwork
Learning & development opportunities

including training, mentoring, and knowledge-sharing
Comprehensive benefits
Global exposure

within an international organization making a meaningful impact
What You'll Do
Be the Customer's Trusted Partner
- Serve as the primary point of contact for day-to-day customer needs
- Build strong, trust-based relationships and understand customer applications and business needs
Ensure Seamless Execution
- Coordinate cross-functional processes to ensure accurate and timely order fulfillment
- Manage contracts, orders, and key workflows with precision
Enable Commercial Success
- Support customer visits and sampling processes
- Assist in preparing for contract discussions and ongoing account development
Stay Ahead of Demand
- Monitor customer demand and proactively flag risks or changes
- Collaborate across teams to resolve potential supply or delivery challenges
Own Data & Insights
- Maintain accurate customer master data and documentation
- Manage questionnaires, product approvals, and compliance materials
- Deliver reporting and insights to support sales and marketing strategies
Resolve & Improve
- Handle customer complaints in line with company standards
- Analyze trends and partner cross-functionally to drive long-term solutions

What we ask

Bachelor's degree or equivalent relevant experience
5+ years of customer service experience, ideally in a B2B environment
Experience with SAP and strong Microsoft Excel skills (Pivot Tables preferred)
Understanding of sales operations and supply chain/logistics processes
Experience working in international or cross-cultural environments
Strong communication, organization, and relationship-building skills
A proactive, customer-first mindset with strong attention to detail