Customer Experience Specialist

Position Overview

We are seeking a Customer Experience Specialist to support Mecklenburg County Code Enforcement by providing high-quality customer service both in person and over the phone. This role serves as the first point of contact for customers visiting the lobby or calling for assistance.
The ideal candidate is professional, patient, organized, and comfortable assisting customers with applications, account setup, and directing inquiries to the appropriate department staff.
Key Responsibilities

Provide front-line customer service in the lobby and via telephone

Direct customers to appropriate Code Enforcement staff

Assist customers with completing permit applications

Help customers set up accounts within the Accela system

Answer general questions and provide accurate information

Maintain professionalism and a positive customer-focused attitude at all times

Perform other related administrative or customer service tasks as needed

Qualifications

Ability to work effectively with customers both in person and over the phone

Strong communication and interpersonal skills

Basic computer skills and ability to learn new systems (Accela experience is a plus but not required)

Professional demeanor and reliable attendance

What We’re Looking For

Friendly and approachable personality

Strong organizational skills

Ability to multitask in a fast-paced environment

Dependable and punctual

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