Content Operations Lead

Full‑time role with shift coverage requirements including evenings, weekends, and overnights as needed by global live sport schedules. Remote or hybrid working considered.

This role reports into the VP B2B & B2C Support and leads Deltatre's Content Operations team (6 people, increasing during season peaks) in a 24/7 environment, supporting live and on‑demand video content across sports and entertainment platforms. The team handles the full content lifecycle — ingestion, transcoding, metadata enrichment, playlisting, publishing, and front‑end verification — and acts as the central link between internal delivery teams and external partners (content owners, broadcasters, federations).

As Content Operations Lead you will lead a globally distributed team through shift‑based coverage of live operations, hold accountability for SLA delivery and content quality across platforms, and own the workflows and systems that keep the operation effective as it scales. The work combines people leadership, operational oversight, and technical coordination — the role needs all three at once.

Responsibilities
Team leadership and operational management

Lead, manage, and develop the Content Operations team, including shift planning across a 24/7 operation

Recruit, onboard, train, and mentor team members; build capability and consistency over time

Assign and oversee daily tasks across VOD processing, metadata preparation, audits, and publishing activities

Act as the escalation point for operational issues and provide real‑time decision‑making support

Content lifecycle (Live and VOD)

Oversee the full VOD lifecycle: media ingestion, transcoding, metadata enrichment, playlisting, publishing, and front‑end verification

Ensure accurate and timely scheduling, onboarding, and validation of live and upcoming events (daily, weekly, seasonal)

Maintain visibility of all content across platforms, ensuring availability and seamless playback for global audiences

Support live operations with real‑time monitoring, troubleshooting, and delivery coordination

Metadata, editorial, and creative oversight

Set and uphold metadata standards across all content (titles, descriptions, tags, geo‑restrictions)

Oversee preparation of weekly content checklists, fixture updates, and editorial summaries

Guide creation of editorial content (match descriptions, highlights) — ensuring consistency, neutrality, and clarity

Supervise production of visual assets (hero images, thumbnails, promotional graphics) aligned with platform and brand guidelines

Publishing, playlisting, and content presentation

Oversee publishing workflows, including playlist creation, ordering logic, and front‑end presentation

Ensure all content — including shoulder programming such as pre/post‑game shows and highlights — is correctly published and displayed

Quality assurance and audit

Implement and oversee regular audit checks on playback, metadata accuracy, and front‑end presentation

Maintain consistency across systems and platforms through daily and weekly validation

Keep detailed documentation of content, issues, and operational activities

Stakeholder management and communication

Act as the primary liaison between internal teams and external stakeholders (content owners, broadcasters, federations)

Provide real‑time updates, reporting, and escalation of risks to senior management

Collaborate cross‑functionally to ensure content acquisition, ingestion, and delivery requirements are met

Performance, reporting, and financial oversight

Track and report on SLAs, operational KPIs, and content performance metrics

Produce regular reports (daily, weekly, monthly) and end‑of‑month reconciliations

Review and approve third‑party costs and invoicing related to content operations

Systems and technical oversight

Oversee platform operations across the full delivery chain — ingestion, transcoding, monitoring, distribution

Provide advanced troubleshooting and ensure smooth integration with external systems

Support the creation of proof‑of‑concepts demonstrating platform capabilities through branded content environments and workflows

Identify and implement continuous improvements to tools, workflows, and operational efficiency

Requirements
You have led content operations in a live broadcast environment before. You know what makes a 24/7 operation effective and what makes it slowly fall apart. You can hold quality across hundreds of pieces of content during a live event, and you can do this without losing the people doing the work.

Required

3+ years' experience in Content Operations, Media Management, or similar environments

Demonstrated leadership experience — managing, training, and mentoring teams

Solid understanding of content ingestion, metadata management, publishing workflows, and delivery systems

Experience working with live and VOD content in a deadline‑driven, shift‑based environment

Clear organisational, analytical, and problem‑solving skills with attention to detail

Clear communicator across both technical teams and external stakeholders

Comfortable with broad technical work — troubleshooting, system navigation, integration

Proficiency with Microsoft Excel and content management systems

Proficiency with Adobe Photoshop or comparable design tools

Knowledge of media rights and acquisition processes

Experience working with international broadcasters or federations

Background in proof‑of‑concept development for platform sales or client conversations

Genuine interest in sport and entertainment content — useful for editorial judgement

Who Thrives Here
Content operations at Deltatre sits at the intersection of live event tempo, system complexity, and editorial judgement. The visible work is content getting published on time; the work that matters is the structural — what gets documented, what gets automated, what gets escalated upstream when a pattern shows up. People who do this well combine operational steadiness with calm authority, and they are honest about what is working and what is not.

A successful Content Operations Lead at Deltatre tends to be patient with people development (you are explicitly here to build a stable team, not rescue every shift yourself), protective of the team's time and focus when external pressure mounts, and curious about how the systems and workflows could be better. The role rewards steady judgement and structural thinking more than heroics.

Process and what to expect

Introductory conversation:

this is a step for us to get to know each other better, and for us to answer all questions you might have around Deltatre.

1‑hour Technical round of Interview:

we will deep dive on your experience and collect examples of the responsibilities you’ve been dealing with in your past experience. It will be a chance do deep dive on the role and for you to ask questions.

1‑hour Competency Based Interview:

we are going to ask you some situational questions around how you deal with real‑life scenarios at work. Easier doing it, more than explaining it!

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