Account Manager, Commercial Lines

Overview

The primary role of the Account Manager is to handle the day-to-day Client Service requirements on an assigned book of business. This book of business could have a Producer or Account Executive who has overall responsibility for Service, Placement and Business Development. The Account Manager’s focus includes a significant amount of time spent on system activity and communication with the client via email or phone.
They have great accountability to adhere to corporate initiatives, process and procedures, including system of record data integrity. The AM is a key member of the client team and provides direction to any 3rd party vendors who have responsibility for the account.
Client Management

At the direction of the Producer or Account Executive (Prod/AE), participate in renewal strategy including discussion of the markets to approach, claims reviews and exposure gathering.
Manage a renewal book of business including creation of submissions, supporting the placement process, drafting proposals and binding.
Provide support in drafting exposure gathering information, loss exhibits, submissions and proposals.
Obtain loss run or policy documentation directly from a carrier website as needed.
Day-to-Day Client Service

Primary recipient of daily questions or changes from the client or forwarded by the Prod/AE.
Work with Associate Account Manager or 3rd party vendor to issue certificates, invoices, policy/endorsement/audit checking.
Submit and manage changes to the carrier per the client’s request.
Update the system of record to properly reflect conversations, communications and policy documentation.
Process monthly, quarterly or annual audits and monthly reports as received.
Handle contract reviews that are not complex in nature.
Claims Management

Instruct the client to report notice of loss directly to the carrier or provide claims reporting and support for ongoing large claims.
Client Accounting Responsibilities

Set up the policy in the system of record to properly reflect all pertinent information for billing.
Request invoices on an agency bill policy within corporate guidelines.
Communicate with the client and Producer when there is an Aged A/R issue.
Generate the request to return funds to the client as appropriate.
Respond promptly to accounting when requests for information are made such as carrier discrepancies, application of cash, etc.
Carrier & Wholesaler Relationships

Align RSC with partner carriers and intermediaries to place renewals with ideal markets.
Implement the “Fewer & Stronger” market consolidation initiative.
Leverage RSC buying power and ensuring the best terms and conditions for the client.
Corporate Citizenship

Actively engage in corporate initiatives as required for your role.
Assist in driving a culture of accountability and collaboration where performance is recognized.
Participate in New Business activity as requested and support corporate retention goals.
Follow procedures for maintaining documentation to mitigate E&O.
Participate in any corrective action that has arisen during a local compliance audit.
Engage in stretch assignments that further develop your career.
Qualifications

2+ Years of experience in a Property & Casualty brokerage environment.
Knowledge of Property & Casualty business.
Ability to follow process and procedures guidance.
Hold Insurance licenses as required by the Company.
Equal Opportunity Statement

Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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