CRM Specialist

Job Overview

CRM Specialist

– King & Spalding, a global law firm, is seeking a CRM Specialist to help ensure the accuracy, consistency, and effective use of CRM data across the firm. The role supports business development and marketing efforts and enables reliable insights.
Responsibilities

Manage CRM data updates and change requests, including record creation, updates, deduplication, discrepancy resolution, and data standardization.
Provide day‑to‑day support to CRM users, troubleshooting issues and assisting with training needs.
Participate in testing and validation of new CRM features and configuration changes.
Collaborate with internal stakeholders and external consultants to maintain and enhance the CRM platform.
Produce and distribute CRM data and usage reports to support business development and marketing activities.
Develop and maintain user documentation, training materials, and best‑practice resources.
Contribute to CRM initiatives and system integration projects.
Qualifications

Bachelor’s degree required, preferably in a technology‑related field.
Minimum of two years’ hands‑on CRM experience, ideally within a professional services or similarly complex organization.
Relevant certifications, coursework or training are a plus (e.g., CRM, data visualization).
Experience serving as a CRM data steward, preferably within a Microsoft Dynamics environment, with responsibility for data integrity and consistency.
Strong command of data management practices, including reporting, documentation, and user enablement, with the ability to translate data requirements into practical outcomes.
Exceptional attention to detail, the ability to manage competing priorities, exercise sound judgment, and meet deadlines in a dynamic environment.
Proven ability to work independently while also contributing effectively as part of a collaborative, cross‑functional team.
Clear, professional communicator, able to engage thoughtfully with lawyers, marketing and business development professionals, IT, and other stakeholders at varying levels.
Proactive and solution‑oriented, confident in providing insights and recommendations related to CRM maintenance, enhancements, and data quality improvements.
Compensation & Benefits

The firm offers a generous total compensation package with bonuses and raises awarded in recognition of individual merit‑based performance. All full‑time Business Services employees participate in King & Spalding’s comprehensive benefit program: health and wellness plan, life and disability insurance, flexible spending accounts, health savings account, 401(k) plan, profit sharing plan, and substantial paid time off (PTO).
Pay Transparency Range:
NewYork: $77,000 – $97,000 (full‑time annualized)
DC: $74,000 – $93,000 (full‑time annualized)
Equal Employment Opportunity Statement

King & Spalding LLP (K&S) is committed to providing equal employment opportunity to all applicants and employees in full compliance with all state, federal, and local laws prohibiting discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other status protected by applicable law.

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