Customer Experience / Sales Operations

Customer Operations & Client Experience Manager

A luxury lifestyle and home brand is seeking a Customer Operations & Client Experience Manager to lead the transformation and optimization of its customer experience and sales operations function across the Americas. Based just outside of Dallas in Irving, this is a highly visible leadership role focused on elevating customer service into a true extension of the sales organization while improving systems, processes, and operational efficiencies. This role is ideal for someone who thrives in both customer-facing and operational environments and enjoys building structure, optimizing workflows, and creating elevated client experiences within a luxury or premium brand environment. The ideal candidate will bring a blend of customer experience leadership, systems expertise, project management, and operational excellence. This person will partner closely with sales, warehouse operations, and cross-functional teams while helping shape the future structure of the department during a critical growth phase and ERP implementation. The role will support both retail and wholesale business needs while ensuring a seamless customer experience across all touch points. This is an exciting opportunity to join a growing luxury brand in a highly impactful role with the ability to shape processes, improve operations, and build a world-class customer experience function from the ground up.
Requirements:
3–5+ years of experience in customer operations, customer experience, sales operations, or client services
Management experience within luxury, premium, fashion, beauty, home, hospitality, or related industries preferred
Strong operational mindset with experience optimizing systems and processes
Experience working with ERP systems, implementations, or system migrations required
Understanding of EDI systems and operational workflows strongly preferred
Ability to work cross-functionally and communicate effectively across departments
Strong client-facing communication and relationship management skills
Experience supporting both wholesale and retail business channels
Proven ability to lead teams, implement structure, and improve service standards
Highly organized, proactive, detail-oriented, and solutions-driven
Comfortable working onsite