Community Relations Manager

A Day in the Life of the Community Relations Manager:

Acts as a workplace liaison, mediating between community properties, management, and employees to ensure contract compliance, rapport, resolving escalations and grievances, and fostering positive communication.
Maintains a cooperative, informed, and productive work environment by conducting correspondence, investigations, delivering training, and ensuring policy adherence.
Acts as Astound ambassador to the multifamily community and advocates for the community with internal stakeholders.
Negotiate renewal of 40 units & under contracts to maximize retention of current bulk base while maintaining margins.
Provides insight into bulk community in the renewal cycle.
Facilitates swift resolution of any issues that may arise at the multifamily community.
Addresses community-wide service problems and escalated resident issues.
Communicates pertinent information to property managers consistently.
Maintains an ongoing relationship to foster a partnering atmosphere.
Conducts face‑to‑face or virtual visits of the entire property portfolio.
Reviews quarterly building scorecards with assigned portfolio.
Coordinates with property management on all onboarding and renewal events at the property.
Works to close gaps in service perceptions between Astound & the property.
Utilizes promotional campaigns, onsite activities, and internal resources to achieve established goals.
Provides training on all new and existing products and solutions.
Other duties as assigned.
What You Bring to the Table:

2-5 years of experience as a liaison between company and clients preferred.
High level of professionalism and customer service focus are critical.
Excellent verbal and written communication skills, ability to multi‑task, pay strong attention to detail and thorough follow‑up skills required.
Identify the appropriate internal resources to resolve building‑related issues.
Heavily involved with internal cross‑functional teams.
Education: High school diploma or equivalent.
Benefits:

401(k) retirement plan with employer match.
Insurance options: medical, dental, vision, life, and STD insurance.
Paid Time Off/Vacation: starting at 80 hours per year, increasing based on tenure.
Floating Holiday: 40 hours per year.
Paid Holidays: 7 days per year.
Paid Sick Leave: amount varies by state or local laws.
Tuition reimbursement program.
Employee discount program.
Benefits listed above are for a regular full‑time position.
Base Salary:

$60,000 – $70,000 annually, plus opportunities for bonus, benefits, and commission if applicable.
Astound is a proud Equal Opportunity Employer. We are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.

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