Digital Marketing Strategist

About CommunityCX
CommunityCXs helps governments and nonprofits communicate clearly and effectively with the people they serve. Our SMS, IVR, and chatbot platforms enable state and local agencies to deliver trusted information at scale — from public benefits to civic participation.

We’ve helped over 10 million people access critical services and are the winner of the Service to Citizens award.

The Opportunity
The Digital Marketing Strategist will lead campaign implementation and client relationships. You’ll guide clients from initial strategy through launch and optimization. You’ll be the trusted partner that governments and nonprofits rely on when accuracy, timing, and public trust matter most. Areas of work include elections, civic engagement and public health.

Key Responsibilities
Client Leadership & Implementation

Lead end-to-end implementation of omni-channel digital marketing campaigns

Manage senior government stakeholder relationships and serve as a trusted advisor

Guide technical projects from discovery through launch, monitoring, and post-election evaluation

Ensure deliverables are on budget and on time.

Design & Develop Campaigns

Design and deploy SMS text campaigns

Write clear, accessible, and effective copy

Coordinate translations and accessibility best practices

Collaborate with clients to develop content calendars and outreach strategies

Monitor engagement metrics and optimize campaigns based on performance data

Technical & Data

Manage secure data transfers in compliance with security requirements

Configure messaging workflows and troubleshoot campaign execution issues

Partner with engineering and QA teams to ensure reliability during high-volume periods

Demos, Growth & Cross-Functional Collaboration

Run product demos and support business development conversations

Translate client needs into product feedback and implementation improvements

Support renewals and expansion opportunities

Help refine implementation playbooks and best practices

Why Join Us

Mission-driven work: Support transparent, nonpartisan civic participation

Remote-first culture: Collaborative, flexible, and outcomes-focused

Growth opportunities: Shape a rapidly expanding civic engagement practice

Compensation & Benefits

Competitive senior-level salary $90K - $130K

Full health, dental, and vision coverage + generous PTO

Professional development stipend

Travel opportunities (10–15%)

Qualifications
Required

2+ years hands-on experience with SMS text campaigns

2+ years experience in election campaigns with knowledge of voter file, election processes and calendar.

5+ years of account management experience at a PR or Marketing agency

5+ years copywriting

Ability to manage sensitive data responsibly and follow structured processes

Strong organizational skills with the ability to manage multiple timelines simultaneously

Preferred

5+ years of account management, project management, implementation, or program management roles

2+ years of web experience

2+ years of social media experience

#J-18808-Ljbffr