Consumer Communications Specialist

Product Expert

Serve as a product expert for Company products when responding to inquiries and complaints. Handle consumer and medical professional contacts related to adverse events, product inquiries and complaints.
Accountabilities

Provide outstanding service to and engage professionally with consumers and other company contacts
Liaise with medical professionals and consumers related to product inquiries and complaints as they relate to all C.B. Fleet Company, Inc. and Prestige Brand drug, device and dietary supplement products
Enter case data into the relevant database
Possess a constant working knowledge of company products sold world-wide
Responsibilities

Provide high quality customer service to consumers and health care professionals.
Maintain professionalism and represent Brands with honor and respect
Effectively multi-task while handling consumer contacts

have the ability to listen and electronically capture consumer comments simultaneously
Manage large amount of inbound contacts
Identify consumers' needs, clarify information, research issues and provide solutions effectively and in a timely fashion
Serve as a Brand Advocate to our consumers
Demonstrate excellent language and communication skills both by voice and in writing
Follows the Medical Affairs record retention system.
Follow Good Documentation Practices.
Maintain high quality standards for data entry and database coding.
Maintain a high level of product knowledge.
Attend pertinent department meetings.
Provide complaints and inquiries analysis as necessary.
Perform other duties as required.
Qualifications

Requires knowledge gained through a degree, preferably in a health, science or communication/marketing discipline and 5 years working experience.
Customer Service experience, preferred