Creative Director

About the Role

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Fame House, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Fame House powers eCommerce for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration, both within FH and with our partners. We are passionate about the impact of eCommerce for artists, providing a full service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more.
Responsibilities

Own the overarching creative vision for artist stores, brand system implementation, and e-commerce experiences.
Set and maintain a clear visual and experiential direction across UX/UI, digital design, content, and campaign touchpoints.
Oversee the integration of brand identity, art direction, content, and UX to create seamless, engaging storefront experiences.
Lead the creative development of artist stores, ensuring visual storytelling, navigation, and content work together intuitively.
Establish and evolve creative frameworks, design systems, and experience principles that scale across projects.
Partner with insights and research teams to translate fan behavior, performance data, and learnings into creative strategy.
Continuously refine creative approaches based on results, cultural trends, and emerging digital best practices.
Act as a trusted creative partner to labels, artists, managers, and internal stakeholders by communicating creative direction with clarity and confidence, building trust and alignment across teams.
Balance artist expression, brand integrity, UX best practices, and commercial objectives.
Qualifications

5‑7 year’s experience with Ecomm digital creative direction.
Deep experience within either fashion Ecomm or Music; both preferred.
Ability to create visually compelling decks that build worlds people want to live in and sell.
Experience fostering a collaborative creative production environment.
Obsessed with digital experiences and understands that function dictates form, but emotion dictates action.
Experience at the intersection of fashion and music.
Benefits

Comprehensive medical, dental, and vision coverage (including 100% coverage for out‑patient in‑network mental health services).
Fertility coverage for eligible medical plan participants.
Well‑being reimbursements for fitness classes, spa treatments, meal services, travel, and other perks (up to $720 per year).
Student loan repayment assistance and tuition reimbursement.
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution.
Flexible Paid Time Off (PTO) for exempt employees.
3‑week PTO for non‑exempt employees.
2‑week paid Winter Break.
10 company holidays (including Juneteenth and Well‑being Day).
Summer Fridays (between Memorial Day and Labor Day).
Generous paid parental leave for every type of parent.
Full overview of benefits available on the Perks Playlist page of the career site.
Salary

Salary Range: $96,660 - $140,000 (actual base salary depends on qualifications, experience, skills, education, certifications, and location).
Equal Opportunity

Universal Music Group is an Equal Opportunity Employer and an E‑Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. UMG is not enrolled in E‑Verify in California and New York and cannot support employment of candidates whose employer must enroll in E‑Verify.
Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

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