Digital Response Specialist

Digital Response Specialist

Riverside, CA, USA
The Digital Response Specialist role is to generate and maximize revenue for the company through timely response to leads that our presented via our digital channels. This is an excellent opportunity for motivated self-starters who want to enhance their skills with a company whose reputation speaks for itself. This role will also enhance your sales skills as you respond to numerous leads that are driven by Marketing's efforts to increase the company's brand, market share, and revenue.
What you will do...
Daily efforts to drive revenue via Salesforce, email, outbound and inbound calls, and online chat
Gain knowledge of CRM tool and use appropriately to create opportunities and manage pipeline
Identify customer needs and respond timely
Partner effectively with Marketing, Field Support, and cross functional teams when necessary
May be assigned to high visibility projects as defined by the business. This can include Search Engine Marketing Campaigns, Digital Lead Qualification, etc.
Requirements
BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred. Relevant experience will be considered in place of degree.
Work experience within the heavy equipment/construction markets preferred. Will also consider hospitality, retail, customer service and other customer facing roles.
Must be willing to be on call outside of business hours when necessary
Skills
Comfortable making a high volume of customer touches, via phone, email and online chat
Ability to partner effectively with our large network of branches
Ability to follow up with customers in a timely manner
Ability to engage in natural verbal interaction with customers and internal partners
Must react to changing business needs
Customer experience focused
Solid and proven computer skill set (knowledge of MS Office is preferred)
Pay Range: $25 - $30
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy: Medical, Dental, and Vision Coverage; Life and disability insurance; Flex spending and health savings accounts; Virtual Health Visits; 24 Hour Nurse Line; Healthy Pregnancy Program; Tobacco Cessation Program; Weight Loss Program
Building Your Financial Future: 401(k) plan with company match; Employee Stock Purchase Program
Life & Work Harmony: Paid Time Off (Holidays, Vacations, Sick Days); Paid parental leave. Military leave & support for those in the National Guard and Reserves; Employee Assistance Program (EAP); Adoption Assistance Reimbursement Program; Tuition Reimbursement Program; Auto & Home Insurance Discounts
Protecting You & Your Family: Company Paid Life Insurance; Supplemental Life Insurance; Accidental Death & Dismemberment Insurance; Company Paid Disability Insurance; Supplemental Disability Insurance; Group Legal Plan; Critical Illness Insurance; Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.