Field Service Representative I - Puerto Rico

Position Title:

Field Service Representative I

Job Summary

The Field Service Representative I position is responsible for providing reverse pharmaceutical services to Pharma Logistics customers in their assigned territory.

Job Duties And Responsibilities (Essential Functions)

Complete responsibility for servicing accounts in an assigned territory

Coordinate and book travel to perform service events to meet and exceed customer expectations

Maintain Pharma Dispatch compliance

Accurate recording of pharmaceutical inventory via laptop computer

Package pharmaceutical products into shipping boxes

Coordinate shipping arrangements with FedEx and UPS

Meet or exceed assigned KPI/Metrics based on service quality, customer feedback, and overall productivity

Ensure timely and appropriate communication with all key stakeholders and customers

Develop and maintain strong business relationships with new and current customers to drive best‑in‑class customer satisfaction

Manage and maintain expenses

Up to 75% daytime and overnight travel

Ability to meet client needs through a high level of travel

Other ad hoc projects & reports

Travel Requirements

Up to 75% travel required

Beneficial Education, Skills, And Experience

Proven track record in providing superior service to multiple accounts in a multi‑city territory

Experience performing multiple service calls on a daily basis

Knowledge of pharmaceuticals and controlled substances

Required Education, Skills, And Experience

High school or GED diploma or equivalent work experience

Minimum 4 years of industry or equivalent experience

Must be able to work remotely and in a self‑motivating capacity

High level of accuracy and attention to detail

Proficiency with computers and MS Office

Ability to prioritize multiple tasks with varying urgency

Exceptional organization and time management skills

Ability to work independently as well as in a team

Self‑starter and able to work in a fast‑paced environment

Work Environment
This position will require the Pharmer to work remotely, in their home office, travel using a car (personal or rented) and customer facilities. This includes being subject to both environmental conditions. Customer facilities will include retail and hospital pharmacies, where space is limited. Pharma Logistics has no control over the customer facilities and Pharmers may work in areas where they are subject to noise, close quarters, small enclosed rooms, or poorly ventilated areas. The Pharmer will be required to travel with their own equipment, including boxes, computer, printer, scanner, paper, tamper‑evident bags, markers, and pelican case. The Pharmer will be handling pharmaceutical products at all times while on customer sites, which includes hazardous and controlled substances (liquid, pill, powder and vials with needles). Personal protective equipment will be provided and must be worn at all times to prevent exposure to hazardous product. While traveling via car, Pharmers must be diligent and aware of their surroundings at all times in order to drive defensively.

Physical Demands
While performing the duties of this role, the Pharmer is required to stand for a minimum of 8 hours a day; talk and hear; and use hands to handle, or touch objects or controls. This is accompanied by the need to walk as well. The Pharmer will also be required to stoop, bend, twist/turn, kneel, squat, or reach above the shoulders. The Pharmer must frequently push, pull or lift a minimum of 50 pounds. The Pharmer will also be required to travel with their own equipment, including boxes, computer, printer, scanner, paper, tamper‑evident bags, markers, and pelican case. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus. Pertinent product information may be small, requiring the ability to adjust and focus vision from product to computer and vice versa. The Pharmer will also be required to spend time in a vehicle to travel from site to site, including day and nighttime travel. May be required to travel via airplane. The physical demands described here are representative of those that must be met by a Pharmer to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pharma Logistics is committed to the employment and advancement of minorities, females, individuals with disabilities, and veterans. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable law.

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