EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next‑generation creative and media services, enterprise solutions and data analytics services for clients.
We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.
We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.
Job Description
The Group Director of Experience Strategy is an expert in omnichannel and personalized experiences, leading internal and external workstreams across individual brands and portfolios. As the day‑to‑day leads on their brands, Group Directors play a key role in relationship building and are self‑aware, exceptional presenters and storytellers. This role is rooted in collaboration and adaptability across varied stakeholders, ensuring customer experiences meet business goals, user needs, and offer clients an innovative edge.
Responsibilities
- Lead the execution of core and advanced Experience Strategy deliverables, including Website/IVA Strategy, Omnichannel Plan, Content Plan and recommendations, etc.
- Understand end‑user needs, double clicks into user flows to reduce friction and identify emotional connection points while ensuring optimal accessibility & inclusivity.
- Ensure alignment with overall brand strategy and create tactical briefs, implementation documentation for program execution.
- Determine omnichannel maturity and enable transformation and modular readiness across brands.
- Analyze qualitative and quantitative data to generate actionable insights and translate them into compelling, data‑backed stories and strategic recommendations for clients.
- Support manager and Experience Strategy leadership on organic growth and new business initiatives.
- Collaborate with senior leadership to define and develop new, innovative deliverables that drive client success and agency growth.
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- All other duties as assigned.
Qualifications
- Bachelor’s degree in marketing, communications, or a related field.
- 10 years (or more) of experience in Omnichannel Strategy, Experience Strategy, Digital Strategy, or a related field.
- Experience in Oncology is a must due to the client assignment.
- Experience in the Pharmaceutical, Biotech, or Healthcare Marketing industries.
- Exceptional communication and presentation skills, with the ability to articulate complex ideas clearly to diverse audiences and senior stakeholders.
- Deep understanding and experience with creating omnichannel experiences in pharma for HCPs and patients/caregivers.
- Strong analytical skills, with proven experience using data and customer research to inform strategic decisions.
- Expertise with Microsoft Office tools (e.g., PowerPoint, Word, Excel, etc.).
- Proficiency with digital collaboration and journey mapping tools (e.g., Miro, Mural, Airtable).
- Working knowledge of marketing automation and CRM platforms (e.g., Veeva, Salesforce Marketing Cloud, Adobe, etc.).
- Adept at using AI systems and frameworks.
Benefits
EVERSANA is committed to providing competitive salaries and benefits for all employees. Compensation will be determined based on relevant experience, other job‑related qualifications/skills, and geographic location. More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
EEO Statement
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at
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