Commercial Account Manager - Retail Agency

About Us
FrankCrum Insurance Agency (FCIA) is a local family‑owned commercial insurance agency. We provide consultative support to businesses across the United States.

The Role You’ll Play
Full‑time Licensed 2‑20 Commercial Account Manager (Property and Casualty). Responsible for day‑to‑day management of mid‑sized to large client accounts, including retention, risk analysis, underwriting liaison, proposal preparation, client service, and support for new business production.

Responsibilities

Build, expand, and solidify relationships with existing and new clients to meet retention goals.

Analyze coverages, exposures, and loss experience to determine risk requirements.

Place coverage, re‑market when needed, and adhere to binding authority set by carriers.

Negotiate with underwriters and carriers.

Prepare and issue summaries, proposals, and binders of insurance.

Answer customer questions quickly and solve problems.

Identify upsell and cross‑sell opportunities.

Provide marketing support for new business production and renewals.

Handle day‑to‑day client inquiries and policy servicing.

Serve as primary contact for the Service team, overseeing inquiries and work allocation.

Assist Agency Manager with interviewing, selecting, and training employees.

Provide insurance consultation and expert advice to the Agency Manager.

Attend client meetings as required.

Stay current with insurance markets and changing coverage trends.

Qualifications

Florida 2‑20 General Lines License in good standing.

At least three years of commercial insurance industry experience.

Insurance designations such as AAI, CIC, CPCU, or other certifications are highly valued.

Knowledge of AMS360 preferred.

Our Competitive Benefits

Health insurance with zero dollar paycheck cost for employee coverage and a low cost for family plans.

Dental and vision insurance.

Short‑term disability and term life insurance at no cost to the employee.

Long‑term disability and voluntary term life insurance.

Supplemental plans: Accidental, Critical Illness, Hospital Indemnity, Legal Services, and Pet Insurance.

401(k) retirement plan with 100% match of the first 4% employee contribute.

Flexible Spending Accounts for medical and dependent care.

Health Savings Account funded by FrankCrum.

Paid time off and holiday pay.

Education benefit program at IRS maximum allowance.

PTO cash out.

Tickets at Work.

Access to the Corporate America Family Credit Union.

Employee and client referral bonus programs.

Disaster relief fund for employees.

Equal Opportunity Employment
FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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