Account Manager

The Dynata Account Manager is primarily responsible for ensuring outstanding customer results in their day-to-day project-level needs. Moving beyond responsiveness, the Account Manager builds relationships, anticipates client needs and constantly seeks creative solutions.
Responsibilities

Day-to-day primary interface with customers
Develop and deliver quotes to customers
Coordinate with Delivery to transition accepted customer quotes into field surveys
Support Account Directors in their account interactions
Solicit business from accounts not specifically assigned to Account Directors and additional business from assigned accounts when interacting with them
Master of Dynata products, services, pricing, and how to apply these to satisfy client needs and fulfill project requirements
Manage great customer relationships built on trust and a history of excellent results
Be highly responsive to customer needs and pull resources as appropriate to ensure we land and execute a bid to the client’s satisfaction
Ensure that no clients fall through the cracks
Expert at discovery and understand client needs beyond the details of a quote, leveraging knowledge to uncover additional needs we can meet
Maximise efficiency by executing bids effectively
Drive outstanding outcomes through seamless collaboration and communication with larger sales and client service teams
Always seek competitive insights and intelligence to inform the company of challenges and opportunities in the marketplace
Prepare for objections and demonstrate understanding of concerns
Provide proof to address/minimize objections
Skills and Attributes

Manage great customer relationships built on trust and a history of excellent results
Be highly responsive to customer needs and deliver excellence
Great communication skills, delivering messages in a powerful and engaging way
Take a collaborative approach to negotiations
Be an innovator: forward-thinking and look for opportunities to view solutions in a new way, anticipate industry trends and improvements, and contribute to industry growth
Experience

4+ years of work experience in sales or account management
Benefits

Flexible work environment – hybrid (if near an office) or 100% remote
Work‑life balance
Medical benefits and RRSP matching
Generous paid time off
Learning Management System available through the Intranet, providing free access to nearly 500 online training modules and personal development programs
Opportunity to work in an open and global culture, where feedback and ideas from colleagues are welcomed; challenging and inspiring environment with talented colleagues worldwide
Opportunities for growth and professional development
Commitment to creating an inclusive and accessible environment where every employee and customer feels valued, respected, and supported
Inclusive culture that reflects the diversity of the communities served
Welcomes applications from individuals with disabilities and offers accommodations upon request for all aspects of the selection process
Equal Opportunity Employer
The base salary range for this position is $50K-$65K/yr; however, base pay offered may vary depending on location, job‑related knowledge, skills, and experience. A competitive sales incentive program will be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full‑time employment status. The commission plan is designed to reward individuals for meeting and exceeding sales targets; plan details will be provided to candidates during the interview.
About Dynata

Dynata owns and manages a 60M+ member online community of consumers and professionals worldwide. By engaging community members to exchange their personal data and opinions for valuable rewards, Dynata is the largest provider of first‑party consumer insights to leading market research agencies, consulting firms and corporate brands. We deliver the highest quality first‑party data to help businesses around the world gain precise insights, activate the right audiences, and confidently measure impact.

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