E-commerce Finance Call Center Specialist

E-commerce Finance Call Center Specialist

Job Category: Accounting & Finance
Full-Time
On-site
Arcadia, WI 54612, USA +1 more locations
Description

Ecommerce Finance Specialist
Ashley Furniture Industries

| Arcadia, WI | Full-Time
About Ashley Furniture
At Ashley, we're driven by our mission to inspire the love of home and enrich the lives of those around us. As the world's leading furniture manufacturer and retailer, our success is built on core values of Honesty & Integrity, Passion, Drive & Discipline, and Continuous Improvement.
The Opportunity
We're seeking an

Ecommerce Finance Specialist

to join our Finance team in Arcadia, WI. This customer-facing role combines finance operations with exceptional customer service, supporting our growing ecommerce business.
As our Ecommerce Finance Specialist, you'll be the primary point of contact for customer inquiries related to orders, billing, and payment processing. You'll resolve credit card transaction issues, prevent fraud, and ensure accurate customer account managementall while delivering superior customer service that reflects Ashley's commitment to excellence.
What You'll Do
Customer Service & Account Management
Respond to customer inquiries regarding orders, billing, and technical issues
Monitor and maintain customer accounts in the Customer Service Management (CSM) system
Ensure customer information is accurate and up-to-date
Resolve order submission and credit card transaction issues promptly and efficiently
Display empathy, understanding, and patience in all customer interactions
Payment Processing & Fraud Prevention
Contact customers when funding is denied to arrange alternative payment
Review written orders for invoice/delivery address discrepancies
Coordinate with banking partners to complete credit checks and prevent fraud
Process payment information according to standard operating procedures
Documentation & Reporting
Document customer trouble reports and escalate per established procedures
Compile information to generate specified reports
Assist in developing and maintaining departmental standard operating procedures
Maintain accurate and timely data entry
Team Collaboration
Participate actively in departmental meetings, training, and education
Assist with training other employees and provide backup coverage
Route complex requests to appropriate departments as needed
What You Bring
Education & Experience
Associate degree

in accounting or related field (or equivalent work experience) -

Required
1+ year of customer service

or related experience -

Required
Essential Skills
Excellent oral and written communication skills
Excellent interpersonal skills and professional telephone etiquette
Strong attention to detail
Ability to remain calm in difficult situations
Effective time management and organizational skills
Analytical and problem-solving abilities
Proficient in Microsoft Office Suite and internet navigation
Ability to handle multiple tasks simultaneously in a fast-paced environment
Personal Attributes
Work independently and collaboratively in a team environment
Maintain strict confidentiality
Respond professionally to difficult customer situations
Working knowledge of Continuous Improvement methodologies
Demonstrate ethics, integrity, and trust
Work Environment & Schedule
Schedule:
Flexible schedule with ability to work extended hours when necessary
Must be available for evenings, weekends, and/or holidays
Physical Requirements:
Primarily sedentary work with computer and phone use
Occasional lifting up to 25 lbs.
Why Ashley?
Customer Impact:

Be the voice of Ashley to our ecommerce customers
Career Growth:

Develop finance and customer service expertise
Training & Development:

Ongoing professional development opportunities
Industry Leader:

Work for the world's #1 furniture company
Collaborative Culture:

Join a team committed to continuous improvement
Ready to Apply?
If you're customer-focused, detail-oriented, and passionate about delivering exceptional service, we want to hear from you!
Apply today

and help us inspire the love of home for customers across the country.
Ashley is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.