Floating Sales and Service Manager- South Bucks

Job Summary

Responsible for assisting the Financial Center Manager in all aspects of sales and service, management, and audit and control for the assigned branch.
Essential Functions

Achieve deposit, loan, new consumer and business households leveraging our relationship‑based sales and service model.
Lead and coach team members to best‑in‑class internal and external customer service.
Proactively seek to bring in external business via disciplined calling and sales efforts.
Participate in the development and management of sales activities and processes for the branch.
Be an ambassador of technology by utilizing the customer relationship management platform.
Act as a product/services referral source for various bank departments including loans, trust and investments.
Participate in the development of ongoing marketing and business development activities within the market area, coordinating with other business units as appropriate.
Support branch management to oversee operations, administration, staffing, audits, compliance, and security.
Lead inside sales and cross‑selling initiatives for the branch; conduct coaching for the service and sales program; regularly conduct sales and team meetings.
Follow and enforce all compliance and security procedures, including dual control, cash control, and branch opening and closing procedures.
Perform other tasks as may be assigned by management.
Compliance

Comply with all applicable regulations and bank policies regarding employment and employment law.
Participate in annual compliance and other job‑related training.
Comply with applicable bank regulations, policies and procedures.
Comply with the bank’s internal privacy and ethics standards.
Relationships and Contacts

Internal: Reports to the Financial Center Manager / Multi‑Site Manager; frequent contact with branch team members to discuss sales products, services, policies, procedures, and changes; timely contact with team members from various levels of the bank.
External: Frequent contact with current and potential customers regarding products and services; representation of the bank through community involvement and volunteerism.
Education and Experience

High school diploma or equivalent required.
Associate's or bachelor’s degree preferred.
Previous banking or relevant work history and supervisory experience preferred.
Skills and Competencies

Sales experience and/or demonstrated aptitude and desire to succeed at business development activities.
Thorough knowledge of bank products and services.
Excellent customer service skills.
Demonstrated verbal and written communication skills.
Ability to interact well with team members and customers.
Good supervisory and coaching skills.
Strong attention to detail and accuracy.
Basic computer skills.
Ability to multi‑task and remain organized.
Ability to achieve sales goals through relationship‑based selling techniques.
NMLS required.
Ability to use sound judgment when making decisions on behalf of the bank.
Working Conditions

Traditional office environment with no unusual work conditions. The branch office maintains six‑day weekly operations (Monday – Saturday) with operational hours depending on branch location. All branch team members are required to work a minimum of two Saturdays per month.
Penn Community Bank is an equal‑opportunity employer.

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