SUMMARY
Key Account Executive responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. They are responsible for optimizing wallet share out of each customer, asking for client referrals to generate new business and meeting performance expectations set by Company. Key Account Executives are the lead between customers and cross‑functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate new business and maintain favorable relationships with clients.
RESPONSIBILITIES
- Meet and/or exceed performance goals set by leadership
- Be the primary point of contact and build long‑term relationships with customers
- Develop design mood boards for clients upon request
- Help customers through email, phone, and in person meetings
- Develop a trusted advisor relationship with key accounts
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to upper management
- Forecast and track key account metrics
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day‑to‑day basis
- Monitor and analyze customer's usage of our product
- Responsible for developing existing client relationships while being able to generate referrals from current client base
- Travel to key clients within assigned territory to execute face to face meetings
REQUIREMENTS
- 3‑5 years of sales experience
- Proven track record at account management and achieving sales metrics year over year
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C‑level
- Experience in delivering client‑focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Bachelor's Degree in appropriate field of study or equivalent work experience
- Self‑motivated and able to thrive in a results‑driven environment
- Natural relationship builder with integrity, reliability and maturity
- Ability to prioritize among competing tasks
- Critical thinking and problem‑solving skills
- Excellent time and project management skills
- Keen attention to detail and adherence to deadlines
- Available to travel to see clients every 6‑8 weeks