Event Technical Specialist, Audio Visual - Coppell, Texas

Event Technical Specialist, Audio Visual - Coppell, Texas

The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.
Description

Position Overview
The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.
Key Job Responsibilities
Equipment Operation
Troubleshoots technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.
Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
Understands and fosters the hotel/client relationship.
Training/Staff Development
Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
Develops self as subject matter expert in discipline of specialty.
Stays current with technology and industry trends.
Event Supervision
Performs advanced work (pre/during/post event) with operations team members.
Supervises and directs other technicians during an event.
Equipment Maintenance
Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
Performs inventory and forecasting of equipment needs.
Job Qualifications
Bachelor's Degree is preferred
3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required
3-4 years of customer service or hospitality experience is preferred.
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
Strong customer, client and coworker interface experience and abilities.
A valid driver's license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
Must be able to lift 50 lbs.
Competencies
Deliver World Class Service
Do The Right Thing
Drive Results
Value People
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Hotel
Warehouse