Ashley Global Retail, LLC is hiring: Creative Operations Manager in Tampa

Creative Operations Manager - Ashley Global Retail

About Us

Ashley is America's largest furniture manufacturer and a global retail leader. We’ve been committed to delivering beautiful, quality home furnishings at an accessible price point for over 75 years. Now, we're evolving our brand to meet the changing lifestyles of today's consumers. This is an exciting time to join the team and make a real impact. You'll be part of a transformation, working with passionate professionals who are reshaping an industry and creating meaningful connections between our products and the lives they enhance.

Position Overview

The Creative Operations Manager is responsible for managing and optimizing the day-to-day execution of creative work in a high-volume consumer marketing environment. This role ensures creative projects move efficiently from request through delivery by providing structure, clarity, and operational rigor across workflows, resourcing, and timelines. In addition to customer-facing marketing programs, this role supports the planning and project management of foundational CGI and imagery assets. While not responsible for producing creative assets, the Creative Operations Manager brings a working knowledge of CGI and imagery workflows to ensure these assets are delivered efficiently and can be leveraged across channels and campaigns.

Key Responsibilities

Manage creative projects end-to-end, from intake and scoping through execution and final delivery, ensuring timelines, requirements, and expectations are met.
Own creative intake, prioritization, and scheduling, balancing business urgency, scope, and available team capacity.
Manage day-to-day workflow and task distribution across creative disciplines to ensure work is evenly balanced and progressing as planned.
Review creative briefs for completeness, clarity, and prioritization, ensuring project requirements and roles (RACI) are defined and communicated.
Build and maintain detailed project plans, timelines, and dependencies for campaigns and ongoing consumer marketing initiatives.
Partner with creative leads and marketing partners to clarify scope, objectives, deliverables, and success criteria upfront.
Track project status, risks, and blockers; proactively communicate updates, changes, and trade-offs to stakeholders.
Coordinate reviews and approvals, ensuring feedback is clear, consolidated, and delivered on schedule.
Work with partners and leverage historical data to forecast demand and make strategic recommendations to utilize creative resources.
Own and administer creative project management tools, ensuring accurate data, consistent usage, and operational hygiene.
Drive continuous discovery and implementation of process improvements to increase efficiency, and drive creative impact.
Our Core Values

Honesty & Integrity
Passion, Drive, Discipline
Continuous Improvement/Operational Excellence
Dirty Fingernail
Growth Focused
To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:

Corporate Social Responsibility

https://www.ashleyfurniture.com/about-us/corporate-social-responsibility/report/

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.

Search Firm Representatives Please Read Carefully:

Ashley Global Retail, LLC and its affiliates are not accepting unsolicited assistance from search firms for this employment opportunity unless an agreement is in place. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Ashley via email, the Internet or in any form and/or method without a valid search agreement in place for this position will be deemed the sole property of Ashley. No fee will be paid in the event the candidate is hired by Ashley as a result of the referral or through other means.

Skills/Qualifications

5-7 years of experience in creative operations, account management, or project management in a high-volume retail or agency environment.
Proficiency with creative project management and asset management tools (e.g., Wrike, Asana, Airtable, Workfront, Smartsheets).
Highly collaborative, with a track record of building alignment across creative, marketing, production, and external partners.
Excellent organizational and multitasking skills, able to manage competing priorities and multiple simultaneous projects.
Strong communication and stakeholder management skills, with the ability to set expectations and navigate trade-offs.
Experience leading cross-functional teams and driving initiatives from strategy through execution.
Creative problem-solving and adaptability in a fast-paced, evolving environment.
Strategic thinker with an eye for emerging trends in branding, marketing, and creative technologies.
Experience managing complex project plans with multiple stakeholders, dependencies, and approval paths.
Data-informed and process-driven, with experience using metrics to improve delivery, capacity planning, and operational performance.
Familiarity with CGI and imagery development processes, including timelines, dependencies, reviews, and downstream usage (hands-on production experience not required).

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.